Tag: Adjustment Letter

Advertisement Sample Order Letter

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November 16, 2009

Mrs. Rowena L. Santiago
JC Merchandising Inc.
Lot 1, Blk 12 Villaflor Subd.
Sunshine St. Quezon City

Dear Mrs. Santiago:

I see your products on your Facebook page,  please kindly send me the following items:

  • 4 pcs. of  brown Michael Kors Card Case
  • 5 pcs. of Rebecca Minkoff Crossbody  with Gold Tone Hardware
  • 2 pcs. of Michael Kors Shoulder Bag
  • 3 pcs. of Marc Jacobs Crossbody

We will be having our product display on December 16 so I expected to arrive the above items on December 1. I already send my payment via Western Union with an amount of $8,585 including the shipping fees.

I just hope that item will be good condition and no damage.  Thanks and more power.

Sincerely yours,

Lethirna D. Wyles

Adjustment Letter Sample

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September 15, 2004

Engr. Thomas Villanueva
60 Obudan Street
Bo. Manresa, Quezon City

Subject: Pull Chain Sockets

Sir:

Your letter of September 10, 2004 concerning the missing pull chain sockets has been directed to my attention.  The 10 pull chain sockets are being sent to you today through the DHL Express.

We regret the omission of the 10 pull chain sockets when the wiring devices were being shipped.

We apologize for the inconveniences this has caused you and appreciate your understanding in this matter.

Very truly yours,

EAGLE ELECTRIC OF THE PHILIPPINES

Patrick Chua
Supervisor, Shipping Division

Adjustment Letter – Damage Linoleum

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Ms. Ruth Reyes
Villa Lina
Balanga City, Bataan

Dear Ms. Reyes:

Certainly the linoleum which you recently purchased from us should not be showing signs of wear.  Thanks for your letter of the 20th telling us about it.

The sample that you sent in has been forwarded to our laboratory for an analysis, and when this is completed, which will be within a few days, you will hear from us.

It is part of our service to give you the best merchandise for your money, and if you have some linoleum that is not up to standard in quality, we will gladly replace it.

In the meantime, if you are in need of any merchandise, we shall be glad to take care of your orders.  Because our prices are so low right now, this is a good time to purchase as many of your needs as possible.

Sincerely yours,

Sherwin Mendoza

Adjustment Letter Sample

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August 10, 1986

Ms. Annabelle dela Fuente
Roxas Subd.
Ayala, Makati

Dear Ms. dela Fuente:

We are glad you wrote and gave us opportunity to make any necessary adjustment to your Waterman’s gift pen so that it will give you the writing satisfaction millions of other Waterman’s users experience.

Rather than inconvenience you by asking to send your pen to us, may we make this suggestion.  Many instances of leaking are caused by incomplete filling of the pen.  When the pen is almost empty, the great amount of air in the barrel will expand and force a few drops of ink out.

Be sure that these “almost empty periods’ are kept few and far between, by making certain that your pen is completely full at each filling.  Keep the entire nib under ink for the count of ten, after you snap the filling lever back into place  Give your pen a good big drink of Waterman’s ink.  Then at the first sign of ink flowing heavily again, refill – and you should have no repetition of the trouble.

If these simple instructions do not help – if something is actually wrong with your pen – by all means send it to us at our main office in Manila.  We’ll be glad to give it our thoro and complete attention.

Sincerely yours,

Alona L. Dy

Adjustment Letter – Damaged Glassware

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April 10, 2004

Mrs. Erlinda L. Go
Rustan St.
Alfonso, Cavite

Dear Mrs. Go:

We are very sorry to learn from your letter of April 2 that the last shipment of glassware was damaged when you received it.

The Manila Railroad Company evidently were careless in handling this shipment, for we have their receipt showing that the merchandise was delivered at their freight house in good condition.  As you know, they will not accept breakable merchandise unless it is well packed.

Altho the breakage occurred after the shipment left our possession, we shall be glad to handle the matter for you.  If you will fill out the enclosed claim sheet, have it certified by your local shipping agent, and return it to us, we shall make claim against the railroad company.  This will relieve you of the trouble of collection from them.

Very truly yours,

Frederick S. Rueda

Adjustment Letter – Subscription Time Magazine

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February 12, 2001

Dear Mr. Errol

We sincerely appreciate your letter of February 5, and regret that we have caused you any inconvenience in connection with your subscription to the Time Magazine.

In reorganizing our records we have come to the conclusion, which may not exactly right, that your personal check dated January 02, 1998 in the amount of P4,200.00, paid your subscription from 1998 to 2000, but the clerk evidently gave you credit only February, 2001.  Therefore, we are sending you the back numbers from February, 2001 to the present issue, and dating your new subscription to run from March, 2001 to February 2002.

Our records show this now, and if this satisfactory with you, we shall consider the matter settled.

Very truly yoursm

Rodora Sherlock
Editor in Chief

Adjustment Letter – Customer Remedy the Difficulty

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April 22, 1992

Mr. Geno Lipata
Arsenal, Limay, Bataan

Dear Mr. Lipata:

When a Quick Flash reel doesn’t work perfectly, we are glad to know about it.  This is one of our standard reels, and is guaranteed to give satisfactory service.

Your description of the trouble you are having seems to indicate that there is sand in the mechanism.  This is not serious, and can be remedied in a few minutes by a thorough cleaning.

In order the clean the reel, loosen the screws marked A and B on the enclosed diagram.  This allows you to remove the handle and to slip the mechanism out of the shell.

Dip the entire reel into gasoline, wipe it thoroughly with a clean cloth, and put a few drops of light oil on the movable parts.  Then slip the other shell into position, replace the handle, and tighten the screws.

This cleaning is easily done, and it will save you the inconvenience of sending the reel to us ad being without it for several days.

We believe this simple remedy will solve your difficulty, but if it doesn’t and the reel is still unsatisfactory, please return it to us, and we will put it in perfect condition or replace it.

Sincerely yours,

Beverly  Smith

Special Adjustment Letter – Replacement for Good Returned

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April 11, 2002

Mrs. Marta Castillo
Del Rosario St.
Pilar, Bataan

Dear Mrs. Castillo:

You were perfectly right to return the bedspreads since it didn’t prove satisfactory.  We want you to be pleased with the things you purchase at our Gift Shoppe, and to enjoy using them.

Have you considered the dainty Dona Marina pattern?  It may be ordered in the soft rose color that especially appeals to you, and it is one of the loveliest of the spreads on our shelves.  I know you would be pleased with it if you were to see it in your home.  The color and design are so delicate that they blend nicely with all types of furniture and decorations.

Altho Dona Marina spreads cost a little more than the ones you ordered, you will feel that this difference is worthwhile when you see them.  The new Fine-sheen fabric of which they are made has all the beauty of glazed Chints and the washability of cotton.  The delicate colors are Vat Dyed and are completely sunfast and tubfast; so in addition to being very attractive, they are really practical.

May I have two of the Dona Marina spreads sent to you on approval?  Please let me hear from you soon.

Very truly yours,

Che-che Nivera

Sample Adjustment Letter – Delay Delivery

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September 12, 2002

Mr. William Macapagal
ABC Furniture
Balanga City, Bataan

Dear Mr. Macapagal:

We are extremely sorry about the delay in the delivery of the office cabinet specified in your Purchase Order No. 1245 dated August 12, 2002.

The cabinet were not delivered as scheduled because our shipment of special center drawer locks from Germany did not arrive on the expected date, September 3.  They finally reached us on August 25.  We are now rushing your order so we can assure you that you will receive the cabinet not later than October 12.

Rest assured that we shall endeavor to avoid any similar occurrence in all our future transactions.

Sincerely,

Gloria Munoz