January 21, 2005
Ms. Leila R. Espinosa
As replacement of broken mirror in transit on your order No. 96441, good item have been sent to you by prepaid express this morning.
Thank you for bringing this mishap to our attention so that we can make to correct the problem as soon as possible. Also, thanks for your thoughtfulness in having the damaged noted on the express receipt.
We are always glad to know that our goods is in such good demand, and you can be sure that we will do everything possible to be able you to keep it in stock.
Rogelio D. Sandoval