April 23, 2003
Ms. Ross Ann Vibal
Wawa, Abucay, Bataan
Dear Ms. Vibal:
Computer monitor have been sent to you by prepaid express to replace it since it was broken in transit on your order No. 4271.
We really appreciate your letter of April 2, bringing this misfortune to our attention as well as your thoughtfulness in having the damage noted on the express receipt.
Please let us know that our merchandise is in such good condition upon arrival. Be sure that we will do everything possible to enable you to keep it in stock.
Mr. Eldwin Rubiano
September 15, 2004
Engr. Thomas Villanueva
60 Obudan Street
Bo. Manresa, Quezon City
Subject: Pull Chain Sockets
Your letter of September 10, 2004 concerning the missing pull chain sockets has been directed to my attention. The 10 pull chain sockets are being sent to you today through the DHL Express.
We regret the omission of the 10 pull chain sockets when the wiring devices were being shipped.
We apologize for the inconveniences this has caused you and appreciate your understanding in this matter.
Very truly yours,
EAGLE ELECTRIC OF THE PHILIPPINES
Supervisor, Shipping Division
October 28, 2001
Ms. Charo Sarmiento
In reference to our order no. 97843 last October 12, 2001 for 25 pieces of Preludio oval pitcher which has not been received by us till date. You have information that the goods have been dispatched but they have not yet reached us.
The items are urgently need by our customers. This delay may result in substantial business loss to us.
In case you are unable to send the goods immediately, let us know so that may make alternate arrangements. Please let us know the status of your delivery over the phone.
Mary Ann Cabantog
February 3, 2001
Ms. Alma D. Alcantara
Dear Mrs. Alcantara:
We are sorry to hear about the poor performance of your new airconditioning unit.
We suggest that you explain the dissatisfaction you are having to our air-conditioner technical whom we are sending to your place.
We are always glad to be of service to you.
Jenlyn M. Tapang
December 12, 2008
Mr. Jacquieline Co
Mabatang, Abucay, Bataan
Dear Mr. Co:
We are sorry to hear about your experience with Mighty batteries. For this reason, we are sending you a new radio to replace the damaged one
For the past 30 years, our production proved 99% satisfactory. But of course, if production slips the perfect mark, we are always glad to hear from customers like you who had unsatisfactory experience.
Zenaida D. Sabado
July 17, 1981
XYZ Construction Company
1932 A.D. Bautista, Punta
Sta. Ana, Manila
Attention: Mr. Napoleon Cruz
The Tractor-Shovel is now being shipped and will definitely arrive in your port on February 20, 1982.
Notwithstanding our tremendous efforts to ship the Tractor-Shovel even before the date we promised, we are very sorry that there was a sudden change in the Bureau of Customs regulations regarding exportations of heavy machineries.
We are very hopeful that you will understand our sad experience and we are sure that this will only serve as a link to our business deals in the years to come.
Very truly yours,
September 28, 1997
Mr. Paul Denlinger, Manager
Baker Memorial Hospital
501 Main Street
Springfield, OH 45321
Dear Mr. Delinger:
Thank you for your letter regarding your order for nine TR-5771-3 tuners We have shipped the correct tuners by United Parcel; you should receive them shortly after you receive this letter. I have also cancelled your original order so that you will not be sent overdue notices and so that we can charge you at our preferred-customer rate.
Please accept our apologies. Evidently a dock worker failed to see your letter in the package, and it was sent to our Rebuilt Parts Department. That is why your note did not come to the attention of our Parts Manager.
To prevent further inconvenience, please send any future packages directly to Mr. Gene Smith, Parts Manager at our Newark facility.
If I can be of any further help, please let me know.
September 28, 1998
Mr. Fred J. Swesky
7811 Ranchero Drive
Tucson, AZ 85761
Dear Mr. Swesky:
Thank you for your letter regarding the replacement of your KL-71 television set.
You said in your letter that you used the set on an uncovered patio. As our local service representative pointed out, this model is not designed to operate in extreme heat conditions. As the instruction manual accompanying your new set states and our engineers confirm, such exposure can produce irreparable damage to this model. Since your set was used in such extreme heat conditions, therefore, we cannot honor the two-year replacement warranty.
However, we are enclosing a certificate entitling you to trade-in allowance equal to your local GTI dealer’s markup for the set. This means you can purchase a new set from the dealer at wholesale; provide you return your original set to the local dealer.
May 20, 1994
Mrs. Fely Santos
Dear Mrs. Santos:
We regret very much that you were troubled to write your letter of May 18 regarding the proofs of your son’s portrait.
After careful examination of the six proofs, I am convinced that they are not worthy of so good a subject as your young son.
That these proofs, Mrs. Santos, do not measure up to your expectations of our service is explained by the illness of Mr. Herrera at the time of your sittings. When you made the appointment, he was not ill. After an absence of three weeks, he is again with us.
Mr. Herrera specializes in children’s portraits. During his enforced absence, however, a colleague did his best with children, but I assure you that we can now make a better portrait of your son.
Under the circumstances we are glad to suspend our regulation of one set of proofs for each patron. We invite you to call at our studios again. By visiting us on or before Saturday, May 22, you will be assured of an artistic portrait for the holy week.
December 5, 2006
Mrs. Richelle M. Santos
415 Apartelle Gold St.
Dear Mrs. Santos:
Thank you for your letter of November 30 in regard to our work on machine 2085-DM.
Apparently there has been a misunderstanding concerning our charge of Php589 for this work. The charge was not for reconditioning the machine, but was made for adding certain extra parts to adapt it for your special needs. You will recall that when we were discussing the alteration of the machine, you agreed to assume a charge of Php589 in the event that the changes which you suggested did not prove satisfactory.
As a matter of fact, we had to build more parts than we anticipated, the cost of which – including material, labor, and overhead- amounted to Php245. Moreover, these special parts, which represent Php185 more than the specified amount, cannot be used by us or sold to any other customers.
We are quite sure that with this explanation you will understand the charge of Php589, and will authorize a check in payment. Our invoice should, of course, have made the details clear.
Michelle L. Bugarin