Defective Order Complaint Letter

September 10, 2015

Ms. Ruth D. Reyes
JC Mer Enterprises
Sta Rita Village
San Fernando Pampanga

Dear Ms. Reyes

One week ago, September 2, 2015 I ordered fifty lamp shades, my order No. 223, and your invoice No. 230. The shipment arrived yesterday, presumably in fulfillment of my specifications.

The entire lot us unsatisfactory. The color is not as specified; the material is of inferior quality; and the shades are not even all of the same size. Some of them also have defects that are glaringly visible.

I am returning the entire order by express, collect, and shall expect to receive the correct merchandise at your earliest convenience.


Jonas R. Santiago

Return Merchandise Letter

August 21, 2007

Ms. Rexie D. Santiago
AJHD Enterprise
Dilgon St. Makati City

Dear Ms. Santiago:

I would like to inform your good office about the merchandise we order last month with order no. 14524. We already cancel this order because according to your secretary, Ms. Adie Cruz, our order will not be able to deliver on time.

But we are surprised to receive this order yesterday.  Frankly speaking, I do not need these merchandises so I want to return it to your office immediately and I will charge your office for transportation. This order contains overrun blouses and shorts.  I think Ms. Cruz was not be able to cancel our order.

Please investigate this matter and allow us to return the merchandise as soon as possible.  I hope we can settle this matter. We are your customer for the past 5 years so you know me well.

Thank you very much for your usual understanding.

Very truly yours,

Ethelyn L. Navarro
JCCEL Trading

Product Complaint Letter

January 28, 2000

Ms. RubyRose D. Tarosa
Sales Manager
ANBC Enterprise
Mandaluyong City

Dear Ms. Tarosa

This is in reference with the washing machine we bought at your center two days ago. It was in the good condition when your salesman demonstrated to us. But yesterday when we use the washing machine, we are not able to press the button to drain the water. I think the washing machine is defected.

I already called your service center and told me that they will repair our washing machine. I am writing to request you to replace my defective washing machine with new one. I have been your customer for the past three years since we transferred in this city and always purchased electrical item from your store.

I know that you will investigate this matter and help me to get new item.  I hope for your kind consideration and I hope to hear you at earliest possible time.

Sincerely yours,

Rebecca L. Macabenta

Damaged Item Complaint Letter

November 25, 2004

Ms. Joy R. Sandoval
ACL Enterprise
Tondo, Manila

Dear Ms. Sandoval,

Good day!

I would like to inform you that your shipment arrived yesterday and we found out that our orders were damaged.

Christmas lights were broken. My order number is No. 25643 with invoice No. A45134. According to your purchaser, there will be 3 months warranty for these items and if there is a damaged item, your company will be in-charged.

I will be returning the entire order by express and we shall expect to receive the good items at your earliest convenience.

I hope for your kind consideration.

Very truly yours,

Alma D. Alarcon

Insurance Claim Letter

April 12, 2009
ABC Insurance Company
Malate, Manila

To whom it may concern:

Good day!

I am writing to inform you about my insurance claim for my car. My policy number is 015214-5204. Your representative already examines and filed a report regarding my insurance claim.

Here are the little details of my car accident:

The body of my car got smashed because a tricycle hit my car from behind at the parking area at the grocery store. I call your customer care and gave the details and found out that I am eligible for a claim. Your representative told me that they will call me soon regarding this matter and will get the feedback at the early possible time.

I didn’t get any words from your company yet in spite of my reminders for last fifteen days. Please kindly look into this matter and I am expecting a positive response as soon as possible.

Sincerely yours,

Merlinda D. Macalinao

Insurance Complaint Letter

October 15, 1998

Ms. Anallyn D. Smite
Insurance Manager
Global Mark Insurance Company
Pasig City

Dear Ms. Smite:

Policy No: 012345678

I would like to complain about my car insurance claim being rejected.

I call to your office last July 25, 1998 to extend the insurance so that it also covered my son as he would also be using my car. But when I make a claim for a minor accident that my son was involved last October 12, my claim was rejected because the policy did not cover my son. Your personnel told that there was no record of my policy ever being extended to cover my son.

Attached here is a copy of a telephone bill which shows that the call was made. I spoke to your personnel named Ms. Karen So. I believe that you made a mistake in not changing the insurance policy. I am willing to investigate this matter and pay the claim.

I hope of hearing from you as soon as possible.


Topper D. Samaniego

Sample Complaint and Claim Letter

March 28, 2001

Mr. Benjamin R. Pangilinan
Store Manager
JCMER Digital Company
Pasay City

Dear Mr. Pangilinan:

Good day!

This is in reference to the computer set that we purchased from you three (3) days ago.

We found that you set our orders with wrong specifications. We order a processor AMD A4 6300 Dual Core 3.7 ghz to 3.9 ghx, Motherboard of A58 chipset, a memory of 4GB DDR3 memory and hard drive of 1 Terrabyte sata but when we checked and opened the computer, the specification is not matched with our order.

Please replace our order not later than this week.

Sincerely yours,

Angeline R. Navarro

Claim and Complaint Letter Sample

October 28, 1998

Ms. Loidalyn L. Florinda
Purchasing Clerk
Home Depot Philippines
Pampanga City

Dear Ms. Florinda:

I was disappointed with my ordered, Hampton Bay Dining Furniture. It was ordered one week ago last October 21 with invoice number 201531. The shipment was arrived yesterday and I presume that it fulfills my specifications.

To my dismay, the color is not match with the one I ordered and the materials used are of inferior quality.

I am planning to return this dining furniture by express and shall expect to receive the correct item as soon as possible.

Sincerely yours,

Marilou S. Castillo

Warranty Claim Letter

July 12, 2001

Ms. Leonida S. Agustin
Purchasing Manager
San Mateo, Olongapo City

Dear Ms. Agustin

Good day!

I recently purchased a Sharp Refrigerator  (SJ-GC700VSL) with an invoice number  THS5248 from your furniture store in Olongapo Branch a month ago.  It does not freeze anymore. I think there is leak.  Also, the outside has peeled away and is rusting.

This product carries a three year warranty. I would like to replace it promptly with a functioning unit.  I hope for your immediate action in this matter.

Best regards,

Mr. Doodle Poddle

Complaint Letter Sample

January 12, 2004

Dear Mr. Reyes:

Good day!

Last week, I order 50 pcs. of pin lights with an order no. 4581 and your invoice no. 35684 and the shipment was arrived yesterday.

The items are unsatisfactory since the color had faded and the materials are of inferior quality.  Some of them also have defects that are broken. I am returning the said items by express and shall expect to receive the right product at the earliest possible time.

Sincerely yours,

Rosalie Villanueva