Damaged Item Complaint Letter

November 25, 2004

Ms. Joy R. Sandoval
ACL Enterprise
Tondo, Manila

Dear Ms. Sandoval,

Good day!

I would like to inform you that your shipment arrived yesterday and we found out that our orders were damaged.

Christmas lights were broken. My order number is No. 25643 with invoice No. A45134. According to your purchaser, there will be 3 months warranty for these items and if there is a damaged item, your company will be in-charged.

I will be returning the entire order by express and we shall expect to receive the good items at your earliest convenience.

I hope for your kind consideration.

Very truly yours,

Alma D. Alarcon

Insurance Claim Letter

April 12, 2009
ABC Insurance Company
Malate, Manila

To whom it may concern:

Good day!

I am writing to inform you about my insurance claim for my car. My policy number is 015214-5204. Your representative already examines and filed a report regarding my insurance claim.

Here are the little details of my car accident:

The body of my car got smashed because a tricycle hit my car from behind at the parking area at the grocery store. I call your customer care and gave the details and found out that I am eligible for a claim. Your representative told me that they will call me soon regarding this matter and will get the feedback at the early possible time.

I didn’t get any words from your company yet in spite of my reminders for last fifteen days. Please kindly look into this matter and I am expecting a positive response as soon as possible.

Sincerely yours,

Merlinda D. Macalinao

Insurance Complaint Letter

October 15, 1998

Ms. Anallyn D. Smite
Insurance Manager
Global Mark Insurance Company
Pasig City

Dear Ms. Smite:

Policy No: 012345678

I would like to complain about my car insurance claim being rejected.

I call to your office last July 25, 1998 to extend the insurance so that it also covered my son as he would also be using my car. But when I make a claim for a minor accident that my son was involved last October 12, my claim was rejected because the policy did not cover my son. Your personnel told that there was no record of my policy ever being extended to cover my son.

Attached here is a copy of a telephone bill which shows that the call was made. I spoke to your personnel named Ms. Karen So. I believe that you made a mistake in not changing the insurance policy. I am willing to investigate this matter and pay the claim.

I hope of hearing from you as soon as possible.


Topper D. Samaniego

Sample Complaint and Claim Letter

March 28, 2001

Mr. Benjamin R. Pangilinan
Store Manager
JCMER Digital Company
Pasay City

Dear Mr. Pangilinan:

Good day!

This is in reference to the computer set that we purchased from you three (3) days ago.

We found that you set our orders with wrong specifications. We order a processor AMD A4 6300 Dual Core 3.7 ghz to 3.9 ghx, Motherboard of A58 chipset, a memory of 4GB DDR3 memory and hard drive of 1 Terrabyte sata but when we checked and opened the computer, the specification is not matched with our order.

Please replace our order not later than this week.

Sincerely yours,

Angeline R. Navarro

Claim and Complaint Letter Sample

October 28, 1998

Ms. Loidalyn L. Florinda
Purchasing Clerk
Home Depot Philippines
Pampanga City

Dear Ms. Florinda:

I was disappointed with my ordered, Hampton Bay Dining Furniture. It was ordered one week ago last October 21 with invoice number 201531. The shipment was arrived yesterday and I presume that it fulfills my specifications.

To my dismay, the color is not match with the one I ordered and the materials used are of inferior quality.

I am planning to return this dining furniture by express and shall expect to receive the correct item as soon as possible.

Sincerely yours,

Marilou S. Castillo

Warranty Claim Letter

July 12, 2001

Ms. Leonida S. Agustin
Purchasing Manager
San Mateo, Olongapo City

Dear Ms. Agustin

Good day!

I recently purchased a Sharp Refrigerator  (SJ-GC700VSL) with an invoice number  THS5248 from your furniture store in Olongapo Branch a month ago.  It does not freeze anymore. I think there is leak.  Also, the outside has peeled away and is rusting.

This product carries a three year warranty. I would like to replace it promptly with a functioning unit.  I hope for your immediate action in this matter.

Best regards,

Mr. Doodle Poddle

Complaint Letter Sample

January 12, 2004

Dear Mr. Reyes:

Good day!

Last week, I order 50 pcs. of pin lights with an order no. 4581 and your invoice no. 35684 and the shipment was arrived yesterday.

The items are unsatisfactory since the color had faded and the materials are of inferior quality.  Some of them also have defects that are broken. I am returning the said items by express and shall expect to receive the right product at the earliest possible time.

Sincerely yours,

Rosalie Villanueva

Delayed Shipment Complain Letter

September 16, 2003

Mr. Remond Reyes
ATM Enterprises
Del Pilar Zamboanga del Sur

Dear Mr. Reyes:

You have generally given us such excellent service that we regret having to call your immediate attention to Purchase Order No. 4271, placed with you, under date of September 11.  It should have reached us three days ago, and it still is not here.

Maybe this shipment is en route now.  In any event, we shall appreciate your telephoning us and letting us know exactly how matters stand.  If the order is not on its way, please take immediate steps to send it, and mark RUSH.  In case you cannot furnish all items now, please ship the make up kits at once.

We shall expect your telephone call upon receipt of this letter.


Noel D. Santiago

Answer to Complaint Letter

September 17, 2001

Mrs. Cooleen Santiago
SWA Enterprise
Caloocan City

Dear Mrs. Santiago:

We already check this morning upon receiving your letter of September 16 that you were unable to locate the 25 pcs. of ABE4785 blouses on invoice no. 41785.

Based on our records, these blouses are included in the shipment. I would like to ask for your cooperation in making further investigation regarding this matter if they were overlooked when the shipment was checked.

We marked each item on the invoice before putting on the package that’s why we assure that our shipment is complete. Kindly make also a further investigation and let us know your findings?

Sincerely yours,

Gloria D. Santos

Defective Item Complaint Letter

July 1, 2004

Mr. Elmer D. Roxas
AXL Enterprise
Cabcaben, Mariveles, Bataan

Dear Mr. Roxas

Dear Mr. Roxas:

I would like to return our entire order by express because when we received the shipment yesterday, the orders are unsatisfactorily.

Last week we order one hundred forty five pieces (145) of mugs with order no. 45781 and your invoice no. 47894.  The color is faded not just in your catalogs and the materials are low quality and some of them have defects.

We shall expect to receive the correct orders at your earliest convenience.

Very truly yours,

Richelle L. Cornejo