Delayed Shipment Complain Letter

September 16, 2003

Mr. Remond Reyes
ATM Enterprises
Del Pilar Zamboanga del Sur

Dear Mr. Reyes:

You have generally given us such excellent service that we regret having to call your immediate attention to Purchase Order No. 4271, placed with you, under date of September 11.  It should have reached us three days ago, and it still is not here.

Maybe this shipment is en route now.  In any event, we shall appreciate your telephoning us and letting us know exactly how matters stand.  If the order is not on its way, please take immediate steps to send it, and mark RUSH.  In case you cannot furnish all items now, please ship the make up kits at once.

We shall expect your telephone call upon receipt of this letter.


Noel D. Santiago

Answer to Complaint Letter

September 17, 2001

Mrs. Cooleen Santiago
SWA Enterprise
Caloocan City

Dear Mrs. Santiago:

We already check this morning upon receiving your letter of September 16 that you were unable to locate the 25 pcs. of ABE4785 blouses on invoice no. 41785.

Based on our records, these blouses are included in the shipment. I would like to ask for your cooperation in making further investigation regarding this matter if they were overlooked when the shipment was checked.

We marked each item on the invoice before putting on the package that’s why we assure that our shipment is complete. Kindly make also a further investigation and let us know your findings?

Sincerely yours,

Gloria D. Santos

Defective Item Complaint Letter

July 1, 2004

Mr. Elmer D. Roxas
AXL Enterprise
Cabcaben, Mariveles, Bataan

Dear Mr. Roxas

Dear Mr. Roxas:

I would like to return our entire order by express because when we received the shipment yesterday, the orders are unsatisfactorily.

Last week we order one hundred forty five pieces (145) of mugs with order no. 45781 and your invoice no. 47894.  The color is faded not just in your catalogs and the materials are low quality and some of them have defects.

We shall expect to receive the correct orders at your earliest convenience.

Very truly yours,

Richelle L. Cornejo

Grade Complaint Letter

October 19, 2001

Dr. Leah dela Cruz
East Asia University

Dear Dr. dela Cruz:

According to your grading sheets the below student have a midterm grades in their subject under you for this semester, thus:

Student: Navarro, JC
Subject: Ecology145
Grade: 5.0

The above student did not claim his permit to take the Midterm Exams, it means that you allowed to take his midterm exams without permit, an act which found violation of school policies regarding conduct of term exams.

Please explain in writing and submit to this office within 12 hours upon receipt hereof, why no administrative sanction should be imposed on you for gross violation of college policies involving conduct of term exam.

If you don’t do your part, we shall constitute a wave of your right to be heard.

Sincerely yours,

Dr. Aldwin Romano
College Administrator

Sample Claim or Complaint Letter

September 10, 2004

Eagle Electric of the Philippines
113. Eagle Street
Pasig, Metro Manila


Thank you for the prompt delivery of the wiring devices which I ordered last September 1, 2004.

In my letter, I ordered 300 pieces of pull chain sockets.  However, when I received the delivery, there were only 290 pieces, short of ten pieces.

Please send the ten pieces of pull chain sockets through DHL Express the soonest possible time.

Thank you.

Sincerely yours,

Engr. Thomas Villanueva

Complaint Letter – Inaccurate Credit Information

November 24, 2003

Herrera Credit Bureau
Pasay Taft Ave. Paranaque City

To Whom It May Concern:

This letter is a formal complaint for inaccurate credit information that will ruin my credit reputation.

Please remove this leading information in order to show my true credit history.   As you will know credit reporting laws guarantee that bureaus report only accurate credit information.

ABC Credit Agency
Acct. No. 154-12345-EDG

Attached herewith is the proof of this leading information.

I hope for your necessary action as soon as possible.


Ryan M. Reyes
SSN# 251-58-4785

Complaint Letter – Wrong Quantity

August 18, 2004

Mr. Eduardo M. Vergara
Sales Manager
A and F Merchandising
Lati, Abucay, Bataan

Dear Mr. Vergara:

This is in reference to our order number S0637 last August 10, 2004.  We feel awkward to inform you that though your goods have been received by us yet we wish to emphasize that the goods sent are less than the quantity ordered. The goods you have sent certainly do not tally with our order.

Can we please request you to urgently look into matter and complete our order as per the intimation sent to you. We urgently need the goods and you can very well imagine our loss of business since it has already been a cause of great discomfort to us.

Sincerely yours,

Anna Carise Santos

Response to Complaint Letter

September 15, 1992

Ms. Lanie M. Rivera
ALCC Merchandise Inc.
Abucay, Bataan

Dear Ms. Rivera:

We have received your letter of September 12 and we are sorry to learn that you have been received different items.

The mess has been happened because our dispatchers mark the parcel wrongly by mistake.  Really we ourselves are very much surprised how it happened.  This is for time in our history of business that this lapse has done unknowingly.  We have already telephone Mr. Santos to exchange the parcel with you

We may assure you that in future every care will be taken to ensure right dispatch of goods. Once again, I express my regrets for this cumbersome mistake.

Sincerely yours,

Michelle Magadia

Claim Letter Sample – Cell phone Damage

October 12, 2001

ABC Cel Enterprise
Orani, Bataan

To Whom It May Concern:

I am writing this letter to inform you that my cellphone was damaged after I used the charger that I bought from your shop.  Could it be that the charger was defective and slipped the inspection process?

Under such circumstances, may I know what action your shop would take?  I hope you will give this letter your kind attention.


Eunice D. Elixir

Bank Complaint Letter – Delay Issue of Cheque Book

December 10, 2003

Mr. Edwin Samaniego
Isettan Development Bank

Dear Mr. Samaniego:

This is to bring to your kind notice that I had applied for a cheque book/pass book about 15 days ago.  The clerk told me to collect my cheque book on the stipulated date, the clerk told me to collect my cheque book a day later, I have three rounds of the bank on different days but was always told to come later. It causes me troublesome because of your unprecedented lack of service.

I request you to issue me a fresh cheque book as soon as possible because I need it for my employment.

Thank you.

Yours truly,

Danielle Armando