April 23, 2003
Ms. Ross Ann Vibal
Wawa, Abucay, Bataan
Dear Ms. Vibal:
Computer monitor have been sent to you by prepaid express to replace it since it was broken in transit on your order No. 4271.
We really appreciate your letter of April 2, bringing this misfortune to our attention as well as your thoughtfulness in having the damage noted on the express receipt.
Please let us know that our merchandise is in such good condition upon arrival. Be sure that we will do everything possible to enable you to keep it in stock.
Mr. Eldwin Rubiano