Damage Monitor Adjustment Letter

April 23, 2003

Ms. Ross Ann Vibal
Wawa, Abucay, Bataan

Dear Ms. Vibal:

Computer monitor have been sent to you by prepaid express to replace it since it was broken in transit on your order No. 4271.

We really appreciate your letter of April 2, bringing this misfortune to our attention as well as your thoughtfulness in having the damage noted on the express receipt.

Please let us know that our merchandise is in such good condition upon arrival. Be sure that we will do everything possible to enable you to keep it in stock.

Sincerely yours,

Mr. Eldwin Rubiano