Special Adjustment Letter – Replacement for Good Returned

April 11, 2002

Mrs. Marta Castillo
Del Rosario St.
Pilar, Bataan

Dear Mrs. Castillo:

You were perfectly right to return the bedspreads since it didn’t prove satisfactory.  We want you to be pleased with the things you purchase at our Gift Shoppe, and to enjoy using them.

Have you considered the dainty Dona Marina pattern?  It may be ordered in the soft rose color that especially appeals to you, and it is one of the loveliest of the spreads on our shelves.  I know you would be pleased with it if you were to see it in your home.  The color and design are so delicate that they blend nicely with all types of furniture and decorations.

Altho Dona Marina spreads cost a little more than the ones you ordered, you will feel that this difference is worthwhile when you see them.  The new Fine-sheen fabric of which they are made has all the beauty of glazed Chints and the washability of cotton.  The delicate colors are Vat Dyed and are completely sunfast and tubfast; so in addition to being very attractive, they are really practical.

May I have two of the Dona Marina spreads sent to you on approval?  Please let me hear from you soon.

Very truly yours,

Che-che Nivera

Wrong Item Adjustment Letter

August 13, 2004

Mrs. Elizabeth Villegas
Orion, Bataan

Dear Mrs. Villegas,

We are very sorry for the inconvenience we brought to you for delivering the wrong item.  We admit that it is our mistake, that’s why as our peace offering for you to change the wrong impression on us; we will give you a one-week accommodation here in our hotel for free.

For the past 5 years of service, it is the first time an awful incident such as this happened thus, we are very thankful to hear from you.  We assure you that this will never happen again.

We hope that this proposal will completely satisfy you.

Thank you.

Sincerely yours,

Ronald Cruz

Deadline of Proposed Project Adjustment Letter

March 15, 1990

ABC Construction Firm
Rosario St.
Alfonso, Cavite

Dear Sir/Madam:

I would like to ask your company to please adjust the deadline for the submission of the proposed project for the rehabilitation of the Pilar Bridge.

I cannot beat the deadline because there are some minor problems that happened during the final drafting of my proposed project

I shall appreciate if you will grant me the adjustment.

Very truly yours,

Rhey Carreon
Civil Engineer

Sample Adjustment Letter – Delay Delivery

September 12, 2002

Mr. William Macapagal
ABC Furniture
Balanga City, Bataan

Dear Mr. Macapagal:

We are extremely sorry about the delay in the delivery of the office cabinet specified in your Purchase Order No. 1245 dated August 12, 2002.

The cabinet were not delivered as scheduled because our shipment of special center drawer locks from Germany did not arrive on the expected date, September 3.  They finally reached us on August 25.  We are now rushing your order so we can assure you that you will receive the cabinet not later than October 12.

Rest assured that we shall endeavor to avoid any similar occurrence in all our future transactions.


Gloria Munoz