April 10, 2001
Mrs. Juana L. Magpantay
Lot 1 Blk 3 Sta. Rosa Village
Dear Mrs. Magpantay:
I would like to inform you that we already sent by prepaid express the replacement of broken monitor.
Thank you for bringing this mishap to my attention so that I can fix it immediately. The damage is already noted on the express receipt.
I hope this may not affect our business relationship. We make it sure that it may not happen again.