September 28, 1998
Mr. Fred J. Swesky
7811 Ranchero Drive
Tucson, AZ 85761
Dear Mr. Swesky:
Thank you for your letter regarding the replacement of your KL-71 television set.
You said in your letter that you used the set on an uncovered patio. As our local service representative pointed out, this model is not designed to operate in extreme heat conditions. As the instruction manual accompanying your new set states and our engineers confirm, such exposure can produce irreparable damage to this model. Since your set was used in such extreme heat conditions, therefore, we cannot honor the two-year replacement warranty.
However, we are enclosing a certificate entitling you to trade-in allowance equal to your local GTI dealer’s markup for the set. This means you can purchase a new set from the dealer at wholesale; provide you return your original set to the local dealer.