Claim and Adjustment Letter

June 20, 2001

Mrs. Fely S. Herrera
Lot 12 Blk. 5
Saint Bernard Subd.
Quezon City

Dear Mrs. Herrera:

Just send us the pair of shoes mentioned in your letter of June 16 and we shall be glad to credit your account with the $50 you paid for them.  We are indeed sorry that they do not fit.

These special sales are held with the understanding that goods bought at them may not be returned.  This provision is one of the reasons that we can offer goods at such very low prices.

Occasionally, however, a case like yours comes up in which an exception to the rule is warranted.  A heavier shoe for sports wear must be larger than one for dress purposes, and since this was not taken into consideration when you sent the order, we are glad to take the shoe back.

Please pack them in the box in which they came, and place my name on a card inside the box.  When they arrive, I shall at once see that your account is properly credited.

Sincerely yours,

Rodnel D. Navarro

Sample Adjustment Letter – Pink Blouse

January 25, 1996

Mrs. Rosemary Kho
Greenville Subd.
Sta. Cruz, Lubao, Pampanga

Dear Mrs. Kho:

A size 12 Pink Blouse is on the way by special express chargers prepaid.

We have rushed the exchange thru all departments so as to minimize the inconvenience caused you.

There is no earthly reason for such errors.  We spend considerable time in training even the extra help we employ during the holidays to eliminate any such occurrences.

And they don’t happen often… but when they do we correct them with all possible speed.

This No. CD212 blouse is one of our outstanding values.  We know your daughter will receive many compliments.

Please visit our store during your next trip to Manila.  In the meantime, we are enclosing a copy of our February Clearance announcement.  You can pick up these values by mail just as though you were personally shopping in our store.

We should like to hear from your.

Very truly yours,

Jellyny Mercado

Adjustment Letter – Subscription Time Magazine

February 12, 2001

Dear Mr. Errol

We sincerely appreciate your letter of February 5, and regret that we have caused you any inconvenience in connection with your subscription to the Time Magazine.

In reorganizing our records we have come to the conclusion, which may not exactly right, that your personal check dated January 02, 1998 in the amount of P4,200.00, paid your subscription from 1998 to 2000, but the clerk evidently gave you credit only February, 2001.  Therefore, we are sending you the back numbers from February, 2001 to the present issue, and dating your new subscription to run from March, 2001 to February 2002.

Our records show this now, and if this satisfactory with you, we shall consider the matter settled.

Very truly yoursm

Rodora Sherlock
Editor in Chief

Adjustment Letter – Customer Remedy the Difficulty

April 22, 1992

Mr. Geno Lipata
Arsenal, Limay, Bataan

Dear Mr. Lipata:

When a Quick Flash reel doesn’t work perfectly, we are glad to know about it.  This is one of our standard reels, and is guaranteed to give satisfactory service.

Your description of the trouble you are having seems to indicate that there is sand in the mechanism.  This is not serious, and can be remedied in a few minutes by a thorough cleaning.

In order the clean the reel, loosen the screws marked A and B on the enclosed diagram.  This allows you to remove the handle and to slip the mechanism out of the shell.

Dip the entire reel into gasoline, wipe it thoroughly with a clean cloth, and put a few drops of light oil on the movable parts.  Then slip the other shell into position, replace the handle, and tighten the screws.

This cleaning is easily done, and it will save you the inconvenience of sending the reel to us ad being without it for several days.

We believe this simple remedy will solve your difficulty, but if it doesn’t and the reel is still unsatisfactory, please return it to us, and we will put it in perfect condition or replace it.

Sincerely yours,

Beverly  Smith

Special Adjustment Letter – Replacement for Good Returned

April 11, 2002

Mrs. Marta Castillo
Del Rosario St.
Pilar, Bataan

Dear Mrs. Castillo:

You were perfectly right to return the bedspreads since it didn’t prove satisfactory.  We want you to be pleased with the things you purchase at our Gift Shoppe, and to enjoy using them.

Have you considered the dainty Dona Marina pattern?  It may be ordered in the soft rose color that especially appeals to you, and it is one of the loveliest of the spreads on our shelves.  I know you would be pleased with it if you were to see it in your home.  The color and design are so delicate that they blend nicely with all types of furniture and decorations.

Altho Dona Marina spreads cost a little more than the ones you ordered, you will feel that this difference is worthwhile when you see them.  The new Fine-sheen fabric of which they are made has all the beauty of glazed Chints and the washability of cotton.  The delicate colors are Vat Dyed and are completely sunfast and tubfast; so in addition to being very attractive, they are really practical.

May I have two of the Dona Marina spreads sent to you on approval?  Please let me hear from you soon.

Very truly yours,

Che-che Nivera

Wrong Item Adjustment Letter

August 13, 2004

Mrs. Elizabeth Villegas
Orion, Bataan

Dear Mrs. Villegas,

We are very sorry for the inconvenience we brought to you for delivering the wrong item.  We admit that it is our mistake, that’s why as our peace offering for you to change the wrong impression on us; we will give you a one-week accommodation here in our hotel for free.

For the past 5 years of service, it is the first time an awful incident such as this happened thus, we are very thankful to hear from you.  We assure you that this will never happen again.

We hope that this proposal will completely satisfy you.

Thank you.

Sincerely yours,

Ronald Cruz

Deadline of Proposed Project Adjustment Letter

March 15, 1990

ABC Construction Firm
Rosario St.
Alfonso, Cavite

Dear Sir/Madam:

I would like to ask your company to please adjust the deadline for the submission of the proposed project for the rehabilitation of the Pilar Bridge.

I cannot beat the deadline because there are some minor problems that happened during the final drafting of my proposed project

I shall appreciate if you will grant me the adjustment.

Very truly yours,

Rhey Carreon
Civil Engineer

Sample Adjustment Letter – Delay Delivery

September 12, 2002

Mr. William Macapagal
ABC Furniture
Balanga City, Bataan

Dear Mr. Macapagal:

We are extremely sorry about the delay in the delivery of the office cabinet specified in your Purchase Order No. 1245 dated August 12, 2002.

The cabinet were not delivered as scheduled because our shipment of special center drawer locks from Germany did not arrive on the expected date, September 3.  They finally reached us on August 25.  We are now rushing your order so we can assure you that you will receive the cabinet not later than October 12.

Rest assured that we shall endeavor to avoid any similar occurrence in all our future transactions.

Sincerely,

Gloria Munoz