August 10, 1986
Ms. Annabelle dela Fuente
Roxas Subd.
Ayala, Makati
Dear Ms. dela Fuente:
We are glad you wrote and gave us opportunity to make any necessary adjustment to your Waterman’s gift pen so that it will give you the writing satisfaction millions of other Waterman’s users experience.
Rather than inconvenience you by asking to send your pen to us, may we make this suggestion. Many instances of leaking are caused by incomplete filling of the pen. When the pen is almost empty, the great amount of air in the barrel will expand and force a few drops of ink out.
Be sure that these “almost empty periods’ are kept few and far between, by making certain that your pen is completely full at each filling. Keep the entire nib under ink for the count of ten, after you snap the filling lever back into place Give your pen a good big drink of Waterman’s ink. Then at the first sign of ink flowing heavily again, refill – and you should have no repetition of the trouble.
If these simple instructions do not help – if something is actually wrong with your pen – by all means send it to us at our main office in Manila. We’ll be glad to give it our thoro and complete attention.
Sincerely yours,
Alona L. Dy