April 10, 2004
Mrs. Erlinda L. Go
Rustan St.
Alfonso, Cavite
Dear Mrs. Go:
We are very sorry to learn from your letter of April 2 that the last shipment of glassware was damaged when you received it.
The Manila Railroad Company evidently were careless in handling this shipment, for we have their receipt showing that the merchandise was delivered at their freight house in good condition. As you know, they will not accept breakable merchandise unless it is well packed.
Altho the breakage occurred after the shipment left our possession, we shall be glad to handle the matter for you. If you will fill out the enclosed claim sheet, have it certified by your local shipping agent, and return it to us, we shall make claim against the railroad company. This will relieve you of the trouble of collection from them.
Very truly yours,
Frederick S. Rueda