Ms. Ruth Reyes
Villa Lina
Balanga City, Bataan
Dear Ms. Reyes:
Certainly the linoleum which you recently purchased from us should not be showing signs of wear. Thanks for your letter of the 20th telling us about it.
The sample that you sent in has been forwarded to our laboratory for an analysis, and when this is completed, which will be within a few days, you will hear from us.
It is part of our service to give you the best merchandise for your money, and if you have some linoleum that is not up to standard in quality, we will gladly replace it.
In the meantime, if you are in need of any merchandise, we shall be glad to take care of your orders. Because our prices are so low right now, this is a good time to purchase as many of your needs as possible.
Sincerely yours,
Sherwin Mendoza