Special Adjustment Letter – Replacement for Good Returned

April 11, 2002

Mrs. Marta Castillo
Del Rosario St.
Pilar, Bataan

Dear Mrs. Castillo:

You were perfectly right to return the bedspreads since it didn’t prove satisfactory.  We want you to be pleased with the things you purchase at our Gift Shoppe, and to enjoy using them.

Have you considered the dainty Dona Marina pattern?  It may be ordered in the soft rose color that especially appeals to you, and it is one of the loveliest of the spreads on our shelves.  I know you would be pleased with it if you were to see it in your home.  The color and design are so delicate that they blend nicely with all types of furniture and decorations.

Altho Dona Marina spreads cost a little more than the ones you ordered, you will feel that this difference is worthwhile when you see them.  The new Fine-sheen fabric of which they are made has all the beauty of glazed Chints and the washability of cotton.  The delicate colors are Vat Dyed and are completely sunfast and tubfast; so in addition to being very attractive, they are really practical.

May I have two of the Dona Marina spreads sent to you on approval?  Please let me hear from you soon.

Very truly yours,

Che-che Nivera