November 17, 2020
Dear Converge Subscriber:
We are experiencing issues in our Data Center affecting our subscribers nationwide at 1:10 pm of November 17, 2020. A service ticket is not required. Our technical team already working to resolve the issue in the soonest possible time and have connection restored.
We apologize for any inconvenience this may have caused.
Thank you for your patience and cooperation.
Sincerely yours,
Converge Management
January 23, 2009
Mrs. Elaisa D. Macabenta
Sta. Rosa Hills
Quezon City
Dear Mrs. Macabenta:
I would like to apology for the incorrect charge in your account by our accounting clerk. We already correct her mistake and send you a copy of your invoice of January 15, 2009.
In this regard, we are sincerely sorry for the inconvenience caused by our employee. We will ensure that it will not happen again.
Thank you for your usual understanding.
Sincerely,
Sherly R. Santos
September 13, 2003
Ms. Lou Chae
Santiana St.
Pasay City
Dear Ms. Chae:
Our bank has already corrected the mistake by crediting today your account number 2584-4157-4757 for $35 as shown in the enclosed record.
We would like to apologize for the erroneous service charge of $35 made against your dollar savings account. Sorry for the inconvenience caused by computer malfunction.
Let us know always if there is any question regarding your account.
Respectfully yours,
Christina D. Gonzales
December 10, 2001
Ms. Zenaida D. Sandoval
Blue Mountain Subd
Orani, Bataan
Dear Ms. Sandoval:
We would like to apology for any difficulty in your business. Our accounting department has a mistake in your statement of account and we are trying to resolve it.
We will mail today your new statement of account. We are now researching the cause of the error or mistakes to make sure that it does not happen again. However, in the future statements, please contact us if there is an error or correction and we will happy to resolve it immediately.
Thank you for your full cooperation.
Sincerely yours,
Princess Mira
Director
September 12, 1991
Mr. Xiam Lim
Villa Lina Subd.
Balanga City, Bataan
Dear Mr. Lim
I would like to make an apology because it was unfortunate that my nephew broke the windscreen of your car while playing hide and seek since your card is parked outside our house.
I would be glad to get a new windscreen at my cost and I may assure you that it will not happen again.
Once again my sincere apologies.
Yours truly,
Mrs. Zenaida Macaspac
September 11, 2008
Mr. Estelita M. Navarro
President
PMG Enterprise
Balanga City, Bataan
Dear Ms. Navarro:
I would like to make an apology for the inconveniences and difficulties we have made.
We are deeply bothered that this issue has caused so much distress to you. After much review, we have discovered the cause of the issue due to recent internal system update.
Our team is already working on solutions that will prevent common problems from occurring in the future. Our process will be stronger than ever because we provides company training sessions and installing new back-up systems
We are providing 2 months worth of service free of charge to show our deep gratitude for your continued support.
Please feel free to talk to us if you have any question regarding this matter.
Sincerely,
Ruffa M. Escalante
October 7, 2003
Mr. Leonardo S. Ruiz
Panay St. Pasay City
Dear Mr. Ruiz:
We regret to inform you that we will not be able to ship the good for your purchase order number ST0451 as scheduled due to power failure. We do anticipate our production resuming October 12 and will be able to fill orders as of October 15.
Thank you for your understanding.
Very truly yours,
Richelle B. Samaniego