December 10, 2001
Ms. Zenaida D. Sandoval
Blue Mountain Subd
Dear Ms. Sandoval:
We would like to apology for any difficulty in your business. Our accounting department has a mistake in your statement of account and we are trying to resolve it.
We will mail today your new statement of account. We are now researching the cause of the error or mistakes to make sure that it does not happen again. However, in the future statements, please contact us if there is an error or correction and we will happy to resolve it immediately.
Thank you for your full cooperation.