Client Apology Letter

September 11, 2008

Mr. Estelita M. Navarro
President
PMG Enterprise
Balanga City, Bataan

Dear Ms. Navarro:

I would like to make an apology for the inconveniences and difficulties we have made.

We are deeply bothered that this issue has caused so much distress to you.  After much review, we have discovered the cause of the issue due to recent internal system update.

Our team is already working on solutions that will prevent common problems from occurring in the future. Our process will be stronger than ever because we provides company training sessions and installing new back-up systems

We are providing 2 months worth of service free of charge to show our deep gratitude for your continued support.

Please feel free to talk to us if you have any question regarding this matter.

Sincerely,

Ruffa M. Escalante

Sample Apology Letter – Unable to Ship Goods

October 7, 2003

Mr. Leonardo S. Ruiz
Panay St. Pasay City

Dear Mr. Ruiz:

We regret to inform you that we will not be able to ship the good for your purchase order number ST0451 as scheduled due to power failure.  We do anticipate our production resuming October 12 and will be able to fill orders as of October 15.

Thank you for your understanding.

Very truly yours,

Richelle B. Samaniego