September 13, 2003
Ms. Lou Chae
Dear Ms. Chae:
Our bank has already corrected the mistake by crediting today your account number 2584-4157-4757 for $35 as shown in the enclosed record.
We would like to apologize for the erroneous service charge of $35 made against your dollar savings account. Sorry for the inconvenience caused by computer malfunction.
Let us know always if there is any question regarding your account.
Christina D. Gonzales