Erroneous Charge Apology Letter

September 13, 2003

Ms. Lou Chae
Santiana St.
Pasay City

Dear Ms. Chae:

Our bank has already corrected the mistake by crediting today your account number 2584-4157-4757 for $35 as shown in the enclosed record.

We would like to apologize for the erroneous service charge of $35 made against your dollar savings account.  Sorry for the inconvenience caused by computer malfunction.

Let us know always if there is any question regarding your account.

Respectfully yours,

Christina D. Gonzales