September 11, 2008
Mr. Estelita M. Navarro
President
PMG Enterprise
Balanga City, Bataan
Dear Ms. Navarro:
I would like to make an apology for the inconveniences and difficulties we have made.
We are deeply bothered that this issue has caused so much distress to you. After much review, we have discovered the cause of the issue due to recent internal system update.
Our team is already working on solutions that will prevent common problems from occurring in the future. Our process will be stronger than ever because we provides company training sessions and installing new back-up systems
We are providing 2 months worth of service free of charge to show our deep gratitude for your continued support.
Please feel free to talk to us if you have any question regarding this matter.
Sincerely,
Ruffa M. Escalante