Sample Apology Letter – Unable to Ship Goods

October 7, 2003

Mr. Leonardo S. Ruiz
Panay St. Pasay City

Dear Mr. Ruiz:

We regret to inform you that we will not be able to ship the good for your purchase order number ST0451 as scheduled due to power failure.  We do anticipate our production resuming October 12 and will be able to fill orders as of October 15.

Thank you for your understanding.

Very truly yours,

Richelle B. Samaniego