Wrong Dispatch Complaint Letter

October 12, 1992

Ms. Racquel Tuazon
ABC Home & Office Furnitures
Malabon, Manila

Dear Ms. Tuazon

We regret to say that the wrong items have been dispatched. Our order was 30 pcs. of study lamps but when we open the box it contains computer tables, so please dispatch the right things immediately.

May we hope for more carefulness in future so as to avoid all this trouble? Assure us that it would not happen again.

Thank you.

Sincerely yours,

Shirley Mendoza

Police Department Complaint Letter

December 12, 2001

Police Deputy Commissioner
Cubao, Quezon City

Dear Sir:

May I draw your attention to the worsening law and order problem in our locality.  Some unsocial elements seem to be operating in this area. They are riding on motor and snatch mobiles, purses, chains or whatever they can lay their hands on.  These incidents are increasing by each passing day as they seem to be getting daring and fearless.

Yesterday, they attacked my son with a knife and took away his wallet and mobile phone.  He was bleeding profusely when he reached home.

Kindly register my complaint urgently.   A prompt and strict action is necessary.

Thank you.

Sincerely yours,

Albert  D. Castillo

Complaint Letter – Unsanitary and Unhygienic Street

June 25, 2009

Mr. Juan Marquez
Barangay Captain
Don Pepe Subd.
Balanga City, Batan

Dear Mr. Marquez:

As president of the Don Pepe Association, I would like to report that unsanitary and unhygienic conditions prevailing in our street have become health hazards.

The drains are overflowing into streets and the atmosphere is stinking with foul smell.  Dumps of garbage lie littered around the area.  Moreover it is a breeding ground for mosquitoes and flies that can be cause of dengue disease.

We hope you will take prompt action regarding the above matter. Please deploy a full-fledged task force to totally cleanse our area to minimize the health hazards.

Thank you.

Sincerely yours,

Mrs. Jinky Obes

Bank Complaint Letter – Delay Issue of Cheque Book

December 10, 2003

Mr. Edwin Samaniego
Isettan Development Bank

Dear Mr. Samaniego:

This is to bring to your kind notice that I had applied for a cheque book/pass book about 15 days ago.  The clerk told me to collect my cheque book on the stipulated date, the clerk told me to collect my cheque book a day later, I have three rounds of the bank on different days but was always told to come later. It causes me troublesome because of your unprecedented lack of service.

I request you to issue me a fresh cheque book as soon as possible because I need it for my employment.

Thank you.

Yours truly,

Danielle Armando

Claim Letter – Defects Merchandise

June 14, 1980

Grace Lamps
156 Espana Street
Sampaloc, Manila


On June 21, I placed an order for 24 lamp shades with order no.51.  The shipment, presumable in fulfillment of my specifications, arrived with your delivery receipt No. 957 and invoice No. 793.

I regret to inform you; however, that the entire lot is unsatisfactory.  The color is not as specified; the material is of inferior quality; and the shades are not even.  Some of them also have defects that are glaringly visible.

Because of the defects my customers went home much disgusted and you could just imagine the embarrassment I had at their frustration.

As I know that you really had no intent of giving me bad merchandise, I shall expect to receive the correct orders at your earliest convenience.  I shall return the entire order when you deliver the right ones.

Very truly yours,

Mrs. Ma. Thess Garcia

Example Complaint Letter

March 17, 1980

Mr. James Roger
Sales Manager
Alpha Electronics Corporation
Pasig, Metro Manila

Dear Mr. Roger,

This is in reference to the diodes and electrolytic capacitors that we purchased from you two days ago.

We found that you sent our orders with wrong specifications.  We ordered IN34 diodes but you sent us IN32 diodes.  The capacitors that you also sent were not of our specified voltage rating.  You sent 1000 VDC instead of 600 VDC.  These greatly affected our production.

Please make the replacement of our order not later than this week.

Chief, Purchasing Division

Sample Complaint Letter – Billing Mistake and Wrong Order

August 4, 1994

General Television, Inc.
5521 West 23rd Street
New York, NY 10062

To Whom It May Concern:

On July 9, I ordered nine TV tuners for your model MX-15 color receiver.  The tuner part number is TR-5771-3.

On August 2, I received from your Newark, New Jersey, parts warehouse seven tuners, labeled TR-413-7.  I immediately returned these tuners with a note indicating the mistake that had been made.  However, not only have I failed to receive the tuners I ordered, but I have also been billed repeatedly.

Would you please either send me the tuners I ordered or cancel my order.  I have enclosed a copy of my original order letter and the most recent bill.


Paul Denlinger

Claim Letter – Electric Bill Error

November 15, 1996

Panilao, Pilar, Bataan

To Whom It May Concern:

I feel that an error has been made in my electric bill for the month of October, as the bill for that month was as large as it was when we used the refrigerating plant during the hot months of April and May.

We did not turn the plant on once during the month of October, and I cannot understand why the bill is so excessive, as we have no other large electric appliance in use.

In the past the bill has not been over Php 2,000 during the months of October, November and December, and I feel that there must be something wrong.

I would appreciate it very much if you would have this matter attended to promptly.


Shirley L. Mercado

Sample Complaint Letter

March 25, 2003

Ms. Rosanna Roces
ABC Clothing Enterprise
Paranaque, Pasay City

Dear Ms. Roces

I am sorry but the diodes and electrolytic capacitors that we purchased from you last January 21 were damaged.

We found that the diodes are broken and the capacitors are not working.  These greatly affected our production.

Please replace our order as soon as possible.

Thank you.

Truly yours,

Mhelani Bedizon

Complaint Letter Sample – Wrong Delivery

October 11, 2007

ABC Computer Enterprise
Dona Subdivision
Balanga City, Bataan

Dear Sir/Madam:

Thank you for the prompt delivery of the computer accessories which I ordered last October 2, 2007.

In my letter, I ordered 20 pieces of headsets. However, when I received the delivery, there were only 18 pieces, short of two pieces.

Please send the two pieces of headsets through DHL Express the soonest possible time.

Thank you.


Rex David