October 12, 1992
Ms. Racquel Tuazon
ABC Home & Office Furnitures
Dear Ms. Tuazon
We regret to say that the wrong items have been dispatched. Our order was 30 pcs. of study lamps but when we open the box it contains computer tables, so please dispatch the right things immediately.
May we hope for more carefulness in future so as to avoid all this trouble? Assure us that it would not happen again.