Example Complaint Letter

March 17, 1980

Mr. James Roger
Sales Manager
Alpha Electronics Corporation
Pasig, Metro Manila

Dear Mr. Roger,

This is in reference to the diodes and electrolytic capacitors that we purchased from you two days ago.

We found that you sent our orders with wrong specifications.  We ordered IN34 diodes but you sent us IN32 diodes.  The capacitors that you also sent were not of our specified voltage rating.  You sent 1000 VDC instead of 600 VDC.  These greatly affected our production.

Please make the replacement of our order not later than this week.

NONATO S. VILLANUEVA
Chief, Purchasing Division