Tag: error apology letter

Charges Apology Letter

lettersa

September 21, 2005

Elaine G. Zabala
Metro Ville Subd.
Quezon City

Dear Ms. Zabala:

We are writing this letter as to apologize for the mistake that I made. I mistakenly billed you credit card for Room 202 which is not your assigned room. Charges for room 202 were incorrectly assigned to Room 205.

We already notified your credit card company of our mistake, and they are removing the incorrect charges from your bill. We regret the billing error and we hope for your understanding,

We hope you will stay with us again on your next vacation. We appreciate the opportunity to serve you.

Sincerely yours,

Bheng D. Navarro
Manager

Sample Apology Letter

lettersa

December 10, 2001

Ms. Zenaida D. Sandoval
Blue Mountain Subd
Orani, Bataan

Dear Ms. Sandoval:

We would like to apology for any difficulty in your business.  Our accounting department has a mistake in your statement of account and we are trying to resolve it.

We will mail today your new statement of account. We are now researching the cause of the error or mistakes to make sure that it does not happen again.  However, in the future statements, please contact us if there is an error or correction and we will happy to resolve it immediately.

Thank you for your full cooperation.

Sincerely yours,

Princess Mira
Director