Sample Complaint and Claim Letter

March 28, 2001

Mr. Benjamin R. Pangilinan
Store Manager
JCMER Digital Company
Pasay City

Dear Mr. Pangilinan:

Good day!

This is in reference to the computer set that we purchased from you three (3) days ago.

We found that you set our orders with wrong specifications. We order a processor AMD A4 6300 Dual Core 3.7 ghz to 3.9 ghx, Motherboard of A58 chipset, a memory of 4GB DDR3 memory and hard drive of 1 Terrabyte sata but when we checked and opened the computer, the specification is not matched with our order.

Please replace our order not later than this week.

Sincerely yours,

Angeline R. Navarro