Sample Complaint and Claim Letter

March 28, 2001

Mr. Benjamin R. Pangilinan
Store Manager
JCMER Digital Company
Pasay City

Dear Mr. Pangilinan:

Good day!

This is in reference to the computer set that we purchased from you three (3) days ago.

We found that you set our orders with wrong specifications. We order a processor AMD A4 6300 Dual Core 3.7 ghz to 3.9 ghx, Motherboard of A58 chipset, a memory of 4GB DDR3 memory and hard drive of 1 Terrabyte sata but when we checked and opened the computer, the specification is not matched with our order.

Please replace our order not later than this week.

Sincerely yours,

Angeline R. Navarro

Sample Claim or Complaint Letter

September 10, 2004

Eagle Electric of the Philippines
113. Eagle Street
Pasig, Metro Manila

Gentleman:

Thank you for the prompt delivery of the wiring devices which I ordered last September 1, 2004.

In my letter, I ordered 300 pieces of pull chain sockets.  However, when I received the delivery, there were only 290 pieces, short of ten pieces.

Please send the ten pieces of pull chain sockets through DHL Express the soonest possible time.

Thank you.

Sincerely yours,

Engr. Thomas Villanueva

Claim Letter Sample – Cell phone Damage

October 12, 2001

ABC Cel Enterprise
Orani, Bataan

To Whom It May Concern:

I am writing this letter to inform you that my cellphone was damaged after I used the charger that I bought from your shop.  Could it be that the charger was defective and slipped the inspection process?

Under such circumstances, may I know what action your shop would take?  I hope you will give this letter your kind attention.

Sincerely,

Eunice D. Elixir