September 21, 2005
Elaine G. Zabala
Metro Ville Subd.
Quezon City
Dear Ms. Zabala:
We are writing this letter as to apologize for the mistake that I made. I mistakenly billed you credit card for Room 202 which is not your assigned room. Charges for room 202 were incorrectly assigned to Room 205.
We already notified your credit card company of our mistake, and they are removing the incorrect charges from your bill. We regret the billing error and we hope for your understanding,
We hope you will stay with us again on your next vacation. We appreciate the opportunity to serve you.
Sincerely yours,
Bheng D. Navarro
Manager