Tag: sample adjustment letter

Sample Adjustment Letter – Unsatisfied Service

lettersa

May 20, 1994

Mrs. Fely Santos
Paroba, Cabcaben
Mariveles, Bataan

Dear Mrs. Santos:

We regret very much that you were troubled to write your letter of May 18 regarding the proofs of your son’s portrait.

After careful examination of the six proofs, I am convinced that they are not worthy of so good a subject as your young son.

That these proofs, Mrs. Santos, do not measure up to your expectations of our service is explained by the illness of Mr. Herrera at the time of your sittings.  When you made the appointment, he was not ill.  After an absence of three weeks, he is again with us.

Mr. Herrera specializes in children’s portraits.  During his enforced absence, however, a colleague did his best with children, but I assure you that we can now make a better portrait of your son.

Under the circumstances we are glad to suspend our regulation of one set of proofs for each patron.  We invite you to call at our studios again.  By visiting us on or before Saturday, May 22, you will be assured of an artistic portrait for the holy week.

Sincerely yours,

Shamma Valencia

Adjustment Letter Sample

lettersa

August 10, 1986

Ms. Annabelle dela Fuente
Roxas Subd.
Ayala, Makati

Dear Ms. dela Fuente:

We are glad you wrote and gave us opportunity to make any necessary adjustment to your Waterman’s gift pen so that it will give you the writing satisfaction millions of other Waterman’s users experience.

Rather than inconvenience you by asking to send your pen to us, may we make this suggestion.  Many instances of leaking are caused by incomplete filling of the pen.  When the pen is almost empty, the great amount of air in the barrel will expand and force a few drops of ink out.

Be sure that these “almost empty periods’ are kept few and far between, by making certain that your pen is completely full at each filling.  Keep the entire nib under ink for the count of ten, after you snap the filling lever back into place  Give your pen a good big drink of Waterman’s ink.  Then at the first sign of ink flowing heavily again, refill – and you should have no repetition of the trouble.

If these simple instructions do not help – if something is actually wrong with your pen – by all means send it to us at our main office in Manila.  We’ll be glad to give it our thoro and complete attention.

Sincerely yours,

Alona L. Dy

Sample Adjustment Letter – Pink Blouse

lettersa

January 25, 1996

Mrs. Rosemary Kho
Greenville Subd.
Sta. Cruz, Lubao, Pampanga

Dear Mrs. Kho:

A size 12 Pink Blouse is on the way by special express chargers prepaid.

We have rushed the exchange thru all departments so as to minimize the inconvenience caused you.

There is no earthly reason for such errors.  We spend considerable time in training even the extra help we employ during the holidays to eliminate any such occurrences.

And they don’t happen often… but when they do we correct them with all possible speed.

This No. CD212 blouse is one of our outstanding values.  We know your daughter will receive many compliments.

Please visit our store during your next trip to Manila.  In the meantime, we are enclosing a copy of our February Clearance announcement.  You can pick up these values by mail just as though you were personally shopping in our store.

We should like to hear from your.

Very truly yours,

Jellyny Mercado

Wrong Item Adjustment Letter

lettersa

August 13, 2004

Mrs. Elizabeth Villegas
Orion, Bataan

Dear Mrs. Villegas,

We are very sorry for the inconvenience we brought to you for delivering the wrong item.  We admit that it is our mistake, that’s why as our peace offering for you to change the wrong impression on us; we will give you a one-week accommodation here in our hotel for free.

For the past 5 years of service, it is the first time an awful incident such as this happened thus, we are very thankful to hear from you.  We assure you that this will never happen again.

We hope that this proposal will completely satisfy you.

Thank you.

Sincerely yours,

Ronald Cruz