Tag: Apology Letter

Delivery Apology Letter

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June 15, 2020

Dear our clients:

We deeply apologize for the delivery and pick up delays experienced, due to our limited 50% manpower capacity, as mandated under the General Community Quarantine state. Courier services also experience delays due to necessary precautionary measures undertaken in compliance to quarantine regulations, including persisting “return to sender” issues.

Moreover, the continuously increasing huge demand for our products during this pandemic made it more challenging as well, due to their significant roles in helping combat Covid-19.

Please bear with us further as we continuously work doubly hard to reduce backlogs in order processing and product releases. While hoping for our Couriers’ situation to improve as well.
We kindly solicit more of our patience and understanding as we positively look forward to overcoming this momentary setback, swiftly and strongly together as always.

Sincerely yours,

Albert Santos
Manager

Sample Apology Letter

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December 10, 2001

Ms. Zenaida D. Sandoval
Blue Mountain Subd
Orani, Bataan

Dear Ms. Sandoval:

We would like to apology for any difficulty in your business.  Our accounting department has a mistake in your statement of account and we are trying to resolve it.

We will mail today your new statement of account. We are now researching the cause of the error or mistakes to make sure that it does not happen again.  However, in the future statements, please contact us if there is an error or correction and we will happy to resolve it immediately.

Thank you for your full cooperation.

Sincerely yours,

Princess Mira
Director

Letter of Rectification and Apology

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November 12, 2007

Mr. Ben Alonzo
Blk. 5 Lot 2 Tsokolate Subd.
Bohol City

Dear Mr. Alonzo:

Thank you for your letter of March 25, 2008 calling our attention to an erroneous service charge of Php2,500 made against your peso checking account.

In this regard, we have rectified the mistake as shown in the enclosed record sheet.

Please accept our apology for the inconvenience caused by computer malfunction.

Respectfully yours,

Anna Mhay Manalastas

Late Payment Apology Letter

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April 2, 2001

Ms. Ronalyn Sandejas
APC Apartelle
Cubao, Quezon City

Dear Ms. Sandejas:

I am deeply sorry for the delayed of our rental monthly payment in the amount of Php7000.  I tried everything to meet our necessary expenditures but our business and most of our clients were affected tremendously by the recent typhoon.

In this case, I would like to ask if you could extend the time to pay our rental fee.  During three years, we have showed that we are a good payer; this one is a rare incident.

Again, please accept our sincere apology for any inconvenience has caused you. I hope for your kind consideration.

Sincerely yours,

Lieza Ambrocio

Defective Merchandise Apology Letter

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April 15, 2001

Ms. Akane Sy
E. Rodriguez St.
Abucay, Bataan

Dear Ms. Sy:

Thank you very much for telling us about your unfortunate experience with our house furnishings department.  You have done us a favor in bringing this matter promptly to our attention.

The whole affair was inexcusable, so we are not going to try to make excuses, but you will, we believe, be interested in the following rather unusual facts.

The secretary who waited on you had been given his notice of dismissal two weeks before, and the day he waited on you was his last day with our firm.  He has admitted that he deliberately sent you the faulty linoleum in order to cause trouble or the firm.

We are, of course, sending immediately for the defective merchandise, and we shall see that your order is filled in a satisfactory manner.  In fact, I am giving it my personal attention.

Please accept our apologies for the inconvenience caused you.

Very truly yours,

Melvin Carlos