June 15, 2020
Dear our clients:
We deeply apologize for the delivery and pick up delays experienced, due to our limited 50% manpower capacity, as mandated under the General Community Quarantine state. Courier services also experience delays due to necessary precautionary measures undertaken in compliance to quarantine regulations, including persisting “return to sender” issues.
Moreover, the continuously increasing huge demand for our products during this pandemic made it more challenging as well, due to their significant roles in helping combat Covid-19.
Please bear with us further as we continuously work doubly hard to reduce backlogs in order processing and product releases. While hoping for our Couriers’ situation to improve as well.
We kindly solicit more of our patience and understanding as we positively look forward to overcoming this momentary setback, swiftly and strongly together as always.
Sincerely yours,
Albert Santos
Manager