June 11, 2005
Mr. Arnold R. Santos
Bank Manager
East Asia Bank
Dear Mr. Santos:
I am Rhonalyn D. Pablo, a credit card holder of East Asia Bank and I would like to inform your good office that unnecessary late fees payment has charged to me by your accounting department.
I make sure that I had made all my credit card bill payments on or before the due date give by you but your accounting statement has been showing that late fees payment of $3000 has charged to me for the month of May, 2005.
Kindly make an investigation regarding this matter as soon as possible. I have attached all the necessary documents including all cheque numbers detailed list for your reference.
Hope to hear you soon.
Sincerely yours,
Rhonalyn D. Pablo