Refusal Letter Sample – Sorter

February 11, 1990

Mr. Henry Bliss
Abbott Office Products, Inc.
P.O. Box 544
Detroit, MI 48206

Dear Mr. Bliss:

Thank you for your cooperation and your patience with us as we struggled to reach a decision.  We believe our long involvement with your company indicates our confidence in your products.

However, the Winton Check Sorter has all the features that your sorter offers and, in fact, has two additional features that your sorter does not.  The more important one is a memory, even the power is fails, so that sorting has doesn’t have to start again from scratch following a power failure.  The second additional feature is stacked pockets, which are less space-consuming than the linear pockets on your pockets.  After much deliberation, therefore, we have decided to purchase the Winton Check Sorter.

Although we did not select your sorter, we were very favorably impressed with your system and your people.  Perhaps we will be able to use other Abbott products in the future.

Sincerely,

Muriel Johansen
Business Manager