January 23, 2009
Mrs. Elaisa D. Macabenta
Sta. Rosa Hills
Quezon City
Dear Mrs. Macabenta:
I would like to apology for the incorrect charge in your account by our accounting clerk. We already correct her mistake and send you a copy of your invoice of January 15, 2009.
In this regard, we are sincerely sorry for the inconvenience caused by our employee. We will ensure that it will not happen again.
Thank you for your usual understanding.
Sincerely,
Sherly R. Santos