Letter of Rectification and Apology

November 12, 2007

Mr. Ben Alonzo
Blk. 5 Lot 2 Tsokolate Subd.
Bohol City

Dear Mr. Alonzo:

Thank you for your letter of March 25, 2008 calling our attention to an erroneous service charge of Php2,500 made against your peso checking account.

In this regard, we have rectified the mistake as shown in the enclosed record sheet.

Please accept our apology for the inconvenience caused by computer malfunction.

Respectfully yours,

Anna Mhay Manalastas