June 14, 1980
Grace Lamps
156 Espana Street
Sampaloc, Manila
Gentlemen:
On June 21, I placed an order for 24 lamp shades with order no.51. The shipment, presumable in fulfillment of my specifications, arrived with your delivery receipt No. 957 and invoice No. 793.
I regret to inform you; however, that the entire lot is unsatisfactory. The color is not as specified; the material is of inferior quality; and the shades are not even. Some of them also have defects that are glaringly visible.
Because of the defects my customers went home much disgusted and you could just imagine the embarrassment I had at their frustration.
As I know that you really had no intent of giving me bad merchandise, I shall expect to receive the correct orders at your earliest convenience. I shall return the entire order when you deliver the right ones.
Very truly yours,
Mrs. Ma. Thess Garcia
Manager