Defective Order Complaint Letter

September 10, 2015

Ms. Ruth D. Reyes
JC Mer Enterprises
Sta Rita Village
San Fernando Pampanga

Dear Ms. Reyes

One week ago, September 2, 2015 I ordered fifty lamp shades, my order No. 223, and your invoice No. 230. The shipment arrived yesterday, presumably in fulfillment of my specifications.

The entire lot us unsatisfactory. The color is not as specified; the material is of inferior quality; and the shades are not even all of the same size. Some of them also have defects that are glaringly visible.

I am returning the entire order by express, collect, and shall expect to receive the correct merchandise at your earliest convenience.


Jonas R. Santiago