September 12, 2003
Mrs. Bella D. Arellano
Blk. 02 Lot 18 Sunshine Subd.
Loyola Heights, Quezon City
Dear Mrs. Arellano:
At Read and Learn Bookstore, we are eager to provide excellent service by satisfying every customer’s need. We hope that you are enjoying your experience with us.
As part of our ongoing improvement process, we would love to hear from you. We would appreciate if you could take some of you time to answer a couple of survey questions attached here. We want to hear from you.
Thank you for your time and for helping us to improve our services. Your answers and feedback will help us determine where we are doing well and where we need to improve.
Again, we appreciate your time and effort.
Best Regards,
Dominic R. Co
Manager