Tag: sample complaint letter

Defective Order Complaint Letter

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September 10, 2015

Ms. Ruth D. Reyes
JC Mer Enterprises
Sta Rita Village
San Fernando Pampanga

Dear Ms. Reyes

One week ago, September 2, 2015 I ordered fifty lamp shades, my order No. 223, and your invoice No. 230. The shipment arrived yesterday, presumably in fulfillment of my specifications.

The entire lot us unsatisfactory. The color is not as specified; the material is of inferior quality; and the shades are not even all of the same size. Some of them also have defects that are glaringly visible.

I am returning the entire order by express, collect, and shall expect to receive the correct merchandise at your earliest convenience.

Sincerely,

Jonas R. Santiago

Sample Complaint and Claim Letter

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March 28, 2001

Mr. Benjamin R. Pangilinan
Store Manager
JCMER Digital Company
Pasay City

Dear Mr. Pangilinan:

Good day!

This is in reference to the computer set that we purchased from you three (3) days ago.

We found that you set our orders with wrong specifications. We order a processor AMD A4 6300 Dual Core 3.7 ghz to 3.9 ghx, Motherboard of A58 chipset, a memory of 4GB DDR3 memory and hard drive of 1 Terrabyte sata but when we checked and opened the computer, the specification is not matched with our order.

Please replace our order not later than this week.

Sincerely yours,

Angeline R. Navarro

Sample Claim or Complaint Letter

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September 10, 2004

Eagle Electric of the Philippines
113. Eagle Street
Pasig, Metro Manila

Gentleman:

Thank you for the prompt delivery of the wiring devices which I ordered last September 1, 2004.

In my letter, I ordered 300 pieces of pull chain sockets.  However, when I received the delivery, there were only 290 pieces, short of ten pieces.

Please send the ten pieces of pull chain sockets through DHL Express the soonest possible time.

Thank you.

Sincerely yours,

Engr. Thomas Villanueva

Complaint Letter – Wrong Quantity

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August 18, 2004

Mr. Eduardo M. Vergara
Sales Manager
A and F Merchandising
Lati, Abucay, Bataan

Dear Mr. Vergara:

This is in reference to our order number S0637 last August 10, 2004.  We feel awkward to inform you that though your goods have been received by us yet we wish to emphasize that the goods sent are less than the quantity ordered. The goods you have sent certainly do not tally with our order.

Can we please request you to urgently look into matter and complete our order as per the intimation sent to you. We urgently need the goods and you can very well imagine our loss of business since it has already been a cause of great discomfort to us.

Sincerely yours,

Anna Carise Santos

Complaint Letter – Glass Lamp

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February 3, 1995

Mr. Fidel Ramos
ACL Enterprising
Diliman, Quezon City

Dear Mr. Ramos:

The one dozen glass lamps I received from you today with invoice No. 8579 had pink lamp shades instead of the blue ones which I specified in my order.  As I promised these lamps to a buyer who wanted the blue ones; naturally, I lost the sale on them.

Would you please send me the blue shade that I ordered with catalog number 76-A and tell me how to dispose of the pink ones.

I shall appreciate your promptness in this regard.

Truly yours,

Mrs. Romeo Torres
RUTH’s House Décor

Sample Complaint Letter

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March 25, 2003

Ms. Rosanna Roces
ABC Clothing Enterprise
Paranaque, Pasay City

Dear Ms. Roces

I am sorry but the diodes and electrolytic capacitors that we purchased from you last January 21 were damaged.

We found that the diodes are broken and the capacitors are not working.  These greatly affected our production.

Please replace our order as soon as possible.

Thank you.

Truly yours,

Mhelani Bedizon