April 21, 2003
Ms. Elsa Alegre
Narra St. Sta. Cruz
Manila
Dear Ms. Alegre:
I apologize that you were unable to receive our delivery on time. Our system encounter some mild errors and there is a delay in our system and that caused your package being sent later than it was meant to.
Please accept the attached voucher which you can use for your next transaction with us. We will make sure that this incident would not happen again.
Thank you for your continuing patronage.
Sincerely yours,
Aron L. Pineda
Manager