December 12, 2011
Mr. Ernie Navarro
# 254 Calatsuchi St.
Dinalupihan, Bataan
Dear Mr. Navarro:
You’re at the top of our list this Christmas!
We have something big in store for you. And, we want you to know that we listen to you, your wants, and your needs. We hear you. And, we’re always on the lookout for ways to continue to delight you.
A few years ago, we knew you wanted flexibility over our offers, unlimited calls and texts, and data plans to keep up with your connected lifestyle. Thus, we launched Globe DUO and MySuperPlans which has forever changed the way you communicate today. We knew you wanted the latest devices. That’s why we remain the leader in Blackberry and we’re bringing you the new iPhone 4S as well as other exciting gadget deals.
This year, to delight you once again, we’re embarking on something even more special.
As you read this letter, our teams are gearing up all over the Philippines, setting up everything we need to modernize your network to boost the quality, reliability and provide you with an experience superior to any other provider in the country. We are investing $700 million – representing Globe’s biggest investment to date as gift for you this season.
We will stop at nothing to bring you the country’s most technologically advanced network – a bigger Globe for a bigger you!
Not, only does this network modernization program prepare us for the traffic of the future today. But, you will soon experience.
- Boosted capacity and reliability with each cell site of the network able to process and handle more messages, calls and data.
- Pervasive 3G coverage with stronger signal in more areas of the country.
- The biggest 4G network in the country with doubled fiber optics to bring you 4x faster video downloads.
- And, Long Term Evolution (LTE), the most advanced 4G technology, that’s capable of blazing speeds to future – proof your network.
Because we know you only want the best from your network, this dramatic boost brings to life our promise for an unparalleled customer experience. In the next 12 to 18 months, as we modernize every single Globe cell site in the country, you will experience a significant improvement:
- Because dropped calls and service outages will become a rarity.
- Voice call quality will be crystal clear.
- Text messaging will be instantaneous.
- And, you will experience faster web browsing and downloads
Soon, you can expect every cell site – including the one nearest you to be modernized. And, you will continue to hear from us in the coming months so you will know when the modernization in your area is completed.
After Globe Duo, MySuperPlans, Blackberry and the iPhone among many other innovations, we are ready transforming your overall mobile experience. The promise of great things to come is real.
I invite you to read more about our network modernization program by visiting our website at www.globe.com.ph/network.
Thank you,
Ernest Cu