Sample Business Apology Letter

October 22, 2007

Ms. Leny R. Santos
RME Construction Firm
Ruiz St. Sta. Cruz, Manila

Dear Ms. Santos:

We are sorry that the shipment of merchandise with purchase no. 211 that you received last October 20, 2007 was damage. We know you disappointment and appreciate the inconveniences this must have caused your company.
Customer has to right to demand whenever that the product we shipped did not meet the very high standards have come to expect.

We already brought in additional staff to speed up the production of a replacement order and guarantee its delivery by the end of this week. Also, we ask our shipper to pick up the defective merchandise prior to delivery of the new shipment so that you are able to free up your warehouse space.

I apologize for our mistake and regret any inconvenience. I assure you that it will never happen again and promise to deliver only the highest quality standards of our merchandise.

Thank you for usual understanding.


Michael Tan
General Manager

Business Apology Letter – Bugs

September 12, 2003

Ms. Jerich Joseph
Jumong Corporation
Omboy, Abucay, Bataan

Dear Ms. Joseph:

I would like to make an apology on behalf of my staff regarding the inconveniences we have made in your company.  The packaging system that just implemented a few weeks ago has a few bugs to be worked out but we did fix your order ( # 2541241 and sent it out this morning.

We always valued our customer and hence in case you have any other comments or feedback about our services, feel free to contact me on my personal number (09064519090).


Michael R. Valez
Customer Service Manager

Business Apology Letter – Missed Meeting

September 10, 2002

Madam Laurena L. Ortega
CEO – ABC Corp.
Makati City

Dear Madam:

I would like to make an apology for the missed meeting this morning.  I know that I am scheduled to provide the equipment and furniture cost for your proposal, and I’m sorry I let you down.

As I mentioned earlier, my babysitter is ill so I have to wait my mother to arrive so that I could leave my daughter.

I promised to make up with you, I already emailed my equipment and furniture cost analysis to everyone in the meeting and explained my absence. Just in case you need more information to make up for my absence, please let me know.

Please accept my apology.


Agatha L. Cheng