Adjustment Letter Sample – Battery Damage

December 12, 2008

Mr. Jacquieline Co
ANE Enterprise
Mabatang, Abucay, Bataan

Dear Mr. Co:

We are sorry to hear about your experience with Mighty batteries.  For this reason, we are sending you a new radio to replace the damaged one

For the past 30 years, our production proved 99% satisfactory.  But of course, if production slips the perfect mark, we are always glad to hear from customers like you who had unsatisfactory experience.

Truly yours,

Zenaida D. Sabado