Answer to Complaint Letter

September 17, 2001

Mrs. Cooleen Santiago
SWA Enterprise
Caloocan City

Dear Mrs. Santiago:

We already check this morning upon receiving your letter of September 16 that you were unable to locate the 25 pcs. of ABE4785 blouses on invoice no. 41785.

Based on our records, these blouses are included in the shipment. I would like to ask for your cooperation in making further investigation regarding this matter if they were overlooked when the shipment was checked.

We marked each item on the invoice before putting on the package that’s why we assure that our shipment is complete. Kindly make also a further investigation and let us know your findings?

Sincerely yours,

Gloria D. Santos