Memorandum – Customer Relations Seminar

To: All Staff Members Concerned
From: Laylani Sy, Manager
Subject: Seminar on Customer Relations

Attached is the program for our seminar on Customer Relations in line with our objective of extending the best assistance to our customers in cheerfulness and courtesy.

The seminar will be held on September 15, 2005 at 8:00 A.M. to noontime.  Snacks and lunch will be served.

Asking for Quotation Letter

November 17, 2003

Mr. Gerald Chua
AST Enterprise
Balanga City, Bataan

Dear Mr. Chua:

Please send us your quotation on

100 sq. yds. Masonite Floor
24 narra tables,
No. 145
200 narra chairs,
No. 254
24 narra book shelves, No. 458

The price of the Masonite is to include laying with cement, and your truck is to deliver all articles.

We shall appreciate your prompt reply and the possible date of delivery.

Very truly yours,

Cecille Banzon

Sample Invitation Letter

January 20, 2004

Mr. Peter Sayhi
No. 365 Legaspi Village
Balanga City, Bataan

Dear Mr. Sayhi:

The Computer Committee of the Technology Society of Asia Pacific College desires to have you speak before the members and the student body at the annual convocation in the Auditorium of the Education Building on January 30 at 3:00 pm.

Should you grant us the honor of your presence, the Committee will begin spreading the good news and we shall have a peak attendance on deck as your audience.

Very truly yours,

Edna del Rosario

Inquiry Letter – Valentines Day Order

February 11, 2002

Mr. Benny Aquino
Blk 12 Lot 14 Pedroville
Sta. Rita, Pampanga

Dear Mr. Aquino:

We met in the Press Conference of my wife, Mrs. Cristina Yap, last February 8, 2002, wherein you ordered five cases of our beauty products.

We would like to know further if you still want to continue that agreement for your upcoming Valentine’s Party, so that we could prepare very early and to give you satisfaction.

May we, therefore, hear your answer to our inquiry at your most convenient time.  Please feel free to come over.  If you are not available, just answer this letter.

Thank you very much and more power.

Sincerely yours,

Merecel Navarro

Instruction Letter Sample – Copy Printer

February 15, 2001

Ms. Grace Sahilan
Orani Bookstore Marketing
Orani, Bataan

Dear Ms. Sahilan:

Congratulations!  You have just bought the best Copy Printer available in the market today.  The Gestetner 1425 has excellent features such as: wide range of reproduction ratios, a monocolor printing with optional drum units and two single originals can be printed on one sheet of paper.

To get the maximum versatility, we are sending you detailed instructions on the operation and care of this machine.

General Safety Information

  1. Always turn the machine off when you have finished printing for the day.
  2. When the machine will not be used for long periods, disconnect the power cord.

Precautionary Measures

  1. While printing, do not turn off the main switch.
  2. While printing, do not unplug the power cord.
  3. Keep corrosive liquids such as acid off the machine.
  4. Do not put anything except originals on the machine.
  5. Do not spill liquid on the machine.
  6. If you clean rubber parts with hygiene, wipe them with a dry cloth afterwards.
  7. Open and close the doors and covers softly.

If we can offer any additional information, please feel free to write or call us. (tel. no. (02) 589-2841.

Thank you

Very truly yours,

Edward Banzon

Reference Letter Sample – Employment

February 14, 2003

AMD Insurance Company
HR Department
Ayala, Makati City

Dear Sir/Madam:

In response to your letter of February 10, I am happy to serve as a reference for Ms. Santos.

I knew Ms. Santos at the time that she worked for this company, between 1998 and 2002.  I found her generally pleasant to work with, completely trustworthy and competent in her duties as Executive Secretary in our company.

Sincerely yours,

Annabelle Poe

Memorandum – Basic Programming Skills Training Program

January 25, 2001

To:  Ms. Evelyn Sales
Department Head
Training and Extension Center

From:  Mr. Rodrigo Mandap
Training Coordinator

Subject:  Completion of Basic Programming Electrical Skills Training Program

The Basic Programming Skills Training Program which was conducted in STI from January 3 to 13 has been completed.

From the 50 prospective trainees, 28 have satisfactorily completed the program and were each awarded a “Certificate of Proficiency.”  These graduates who have been equipped with the necessary skills are now ready to be employed in companies and industries.

The residents welcome similar training like this.

Sample Hardship Letter – Mortgage Loan

November 15, 2006

Mr. Miguel Estrada
ABC Real Estate Loan Investor
Balanga City, Bataan

RE: Account Number  41572-1452

Dear Mr. Estrada:

I am requesting that you review my financial situation to see if I qualify for any payment option available.

I feel behind on my mortgage payments because my income has dropped considerably since October and I can no longer afford the terms of the original loan. I am experiencing financial hardship because I was laid off in my second job last month.

Enclosed is my recent financial document such as copies of my bank statements and proof of income.  I am sending these documents to show my present economic situation.

Since I am your loyal customer for the last two years, I would like to ask for a loan modification that involved payments of no more than Php 25,000.00 per month, I know I will be able to afford.

I believe that this is only a temporary condition and very soon I will be able to make my payments in full again.

Thank you for your consideration and I really appreciate any help you can offer me.

Respectfully yours,

Digna Briones
Del Rosario St.
Pilar, Bataan
Tel. No. (047) 475-2154

Acknowledgment Letter – Order

November 25, 2006

Mr. Eddie Castillo
Rosario St.
Silang, Cavite

Dear Mr. Castillo:

Thank you for your order dated November 12, 2006 of 125 pieces of UPVC pipes and 75 pcs. of UPVC fittings.

The UPVC pipes and fittings are usually the first choice of contractors, engineers, and plumbers for their plumbing, sanitary and electrical conduit for both low and high rise buildings.  Their safety, handling flexibility, durability, longevity, and affordability are a trademark for UPVC pipes.

We are enclosing a brochure of the UPVC piping materials which have expanded to sanitary, electrical and roofing needs.

Sincerely yours,

Mhay Iguico

Reply Letter Sample – Inspirational Books

June 15, 2004

Ms. Princess dela Rosa
San Vicente Subdivision
Pilar, Bataan

Dear Ms. dela Rosa:

In reply to your letter of June 11, I am glad to say that we have several inspirational books now available that would be suitable for the needs you described.  I am enclosing our new brochure which will give you an idea of the contents of these books.  I am also requesting a representative from our store to call upon you within the next week.

Sincerely yours,

Lanie Mercado