Inquiry Letter – Cars and Motors

July 12, 2000

Nissan Corporation
No. 213 Fifth Avenue
Sta. Cruz, Pampanga

Dear Sir/Madam:

The June 2000 issue of Cars and Motors contained an advertisement of your newest models of car.  Your ad states that further information will be given upon request.

Since I am planning to buy a car, I would like you to furnish me with more information regarding your newest models of car, their costs and other features.

Hoping for your immediate reply.

Thank you.


Michael Swayce

Sample Sales Letter – Tourist Baggage Policy

March 23, 1993

Ms. Julie Ann Carriedo
Del Pilar Subdivision
Pilar, Bataan

Dear Ms. Carriedo:

If you go either to the North or the South for your summer vacation, you will want to get the full benefit of the change.  You will want to leave your worries behind.  Our tourist agency will assure you a worry free travel.

If you’ll ever lose a suitcase or bag, you’ll appreciate knowing that it is possible to secure the protection of our Tourist Baggage Policy.

In the Tourist Baggage Policy you have a bellboy who works for you every hour of the day for less than you would think of giving in a single trip.  Protection starts the minute you leave your doorstep.

The enclosed folder, “Protecting Going and Coming”, tells the whole story.  Read it carefully  Then fill up and mail the attached card.  Take advantage of our summer special offer now.

Very truly yours,

Melody Keropi

Sample Memorandum – Girl Scouts Financial Campaign

September 2, 1990

To: Secretary of all Institutes

  1. In connection with the First Girl Scouts Financial Campaign proclaimed by the President of the Republic of the Philippines to be held on October 15 – November 30 this year, the aid of all faculty members and other professionals of the East Asia College has been solicited.
  2. The Quezon Memorial Committee and the Office of Private Education have requested us to contribute our share in the intensive campaign for the collection of voluntary contribution for the Quezon Memorial Fund with which to erect a national monument or memorial foundation in honor of the late President Manuel L. Quezon.  The appeal is directed not only to the officers of the school administration but to the faculty members and students as well.
  3. In view of the foregoing appeals for financial help, kindly take the necessary steps for the collection of voluntary contributions from the faculty members in your Department.  It will be appreciated if this Office could be furnished with a list of contributors, indicating opposite each name the amount of contribution to each of the above-mentioned Funds.  Suggestion is hereby made that the total contribution of each faculty members be not more than Five Hundred Pesos, so that, should there be additional appeals from civic and charitable organizations, he will still be in a position to give contributions.  Of course, this suggestion does not preclude anyone who, out of exceptionally high philanthropic or charitable personal motives, desires to give more than the limitation herein set forth.
  4. To facilitate collection, the total amount will be deducted from the salary of the contributor.

Priscilla Dho
Executive Officer

Sample Adjustment Letter – Pink Blouse

January 25, 1996

Mrs. Rosemary Kho
Greenville Subd.
Sta. Cruz, Lubao, Pampanga

Dear Mrs. Kho:

A size 12 Pink Blouse is on the way by special express chargers prepaid.

We have rushed the exchange thru all departments so as to minimize the inconvenience caused you.

There is no earthly reason for such errors.  We spend considerable time in training even the extra help we employ during the holidays to eliminate any such occurrences.

And they don’t happen often… but when they do we correct them with all possible speed.

This No. CD212 blouse is one of our outstanding values.  We know your daughter will receive many compliments.

Please visit our store during your next trip to Manila.  In the meantime, we are enclosing a copy of our February Clearance announcement.  You can pick up these values by mail just as though you were personally shopping in our store.

We should like to hear from your.

Very truly yours,

Jellyny Mercado

Adjustment Letter – Subscription Time Magazine

February 12, 2001

Dear Mr. Errol

We sincerely appreciate your letter of February 5, and regret that we have caused you any inconvenience in connection with your subscription to the Time Magazine.

In reorganizing our records we have come to the conclusion, which may not exactly right, that your personal check dated January 02, 1998 in the amount of P4,200.00, paid your subscription from 1998 to 2000, but the clerk evidently gave you credit only February, 2001.  Therefore, we are sending you the back numbers from February, 2001 to the present issue, and dating your new subscription to run from March, 2001 to February 2002.

Our records show this now, and if this satisfactory with you, we shall consider the matter settled.

Very truly yoursm

Rodora Sherlock
Editor in Chief

Request Customer Information Letter

May 2, 2001

Mr. Edward Smith
AED Enterprice Inc.
BEZ, Mariveles, Bataan

Dear Mr. Smith:

Thank you very much for your order of April 25.

When we hear from a new friend like yourself, somehow we feel like meeting him personally and shaking hands, because we know he is going to like our goods and service so much he will likely be with us for a long time.

The credit department being in my care, I am happy to tell you we have on our books thousands of customers like yourself – folks who have enjoyed charge accounts with us for years.

In opening one for you, I want to arrange my records so that you will get specially prompt and satisfactory service always.  And you can help me a little in this.  Just let me have the name of a merchant you are now favoring with your patronage on a credit basis, or please referring to some customer of ours whom you may know.  We won’t mention what kind of goods you are buying and the letterhead we will use won’t reveal it.

I feel sure you have not the slightest objection to doing this, as you know almost everybody nowadays buys more or less on credit (myself included), and all of us find that the easiest way to introduce ourselves is simply through some responsible person who knows we are all right.

Mail me this bit of private information today and you may be sure I will always take great pleasure in seeing that your shipments go forward promptly on the day we receive your welcome instructions.

Sincerely yours,

Edna Carandang

Clarification Letter – Payment for Rental

November 22, 2007

Mr. Egan Navarro
Wawa, Abucay, Bataan

Dear Mr. Navarro:

We refer to your letter dated November 19, 1996 requesting for a refund of your deposit in the amount of Php 15,000.00

We would like to inform you that said amount was applied to your rental or the month of December.

For further clarification we suggest that you visit our office at your most convenient time.

Sincerely yours,

Lailani Rodriguez

Sample Complaint Letter

March 25, 2003

Ms. Rosanna Roces
ABC Clothing Enterprise
Paranaque, Pasay City

Dear Ms. Roces

I am sorry but the diodes and electrolytic capacitors that we purchased from you last January 21 were damaged.

We found that the diodes are broken and the capacitors are not working.  These greatly affected our production.

Please replace our order as soon as possible.

Thank you.

Truly yours,

Mhelani Bedizon

Adjustment Letter – Customer Remedy the Difficulty

April 22, 1992

Mr. Geno Lipata
Arsenal, Limay, Bataan

Dear Mr. Lipata:

When a Quick Flash reel doesn’t work perfectly, we are glad to know about it.  This is one of our standard reels, and is guaranteed to give satisfactory service.

Your description of the trouble you are having seems to indicate that there is sand in the mechanism.  This is not serious, and can be remedied in a few minutes by a thorough cleaning.

In order the clean the reel, loosen the screws marked A and B on the enclosed diagram.  This allows you to remove the handle and to slip the mechanism out of the shell.

Dip the entire reel into gasoline, wipe it thoroughly with a clean cloth, and put a few drops of light oil on the movable parts.  Then slip the other shell into position, replace the handle, and tighten the screws.

This cleaning is easily done, and it will save you the inconvenience of sending the reel to us ad being without it for several days.

We believe this simple remedy will solve your difficulty, but if it doesn’t and the reel is still unsatisfactory, please return it to us, and we will put it in perfect condition or replace it.

Sincerely yours,

Beverly  Smith

Special Adjustment Letter – Replacement for Good Returned

April 11, 2002

Mrs. Marta Castillo
Del Rosario St.
Pilar, Bataan

Dear Mrs. Castillo:

You were perfectly right to return the bedspreads since it didn’t prove satisfactory.  We want you to be pleased with the things you purchase at our Gift Shoppe, and to enjoy using them.

Have you considered the dainty Dona Marina pattern?  It may be ordered in the soft rose color that especially appeals to you, and it is one of the loveliest of the spreads on our shelves.  I know you would be pleased with it if you were to see it in your home.  The color and design are so delicate that they blend nicely with all types of furniture and decorations.

Altho Dona Marina spreads cost a little more than the ones you ordered, you will feel that this difference is worthwhile when you see them.  The new Fine-sheen fabric of which they are made has all the beauty of glazed Chints and the washability of cotton.  The delicate colors are Vat Dyed and are completely sunfast and tubfast; so in addition to being very attractive, they are really practical.

May I have two of the Dona Marina spreads sent to you on approval?  Please let me hear from you soon.

Very truly yours,

Che-che Nivera