August 13, 2004
Mrs. Elizabeth Villegas
Dear Mrs. Villegas,
We are very sorry for the inconvenience we brought to you for delivering the wrong item. We admit that it is our mistake, that’s why as our peace offering for you to change the wrong impression on us; we will give you a one-week accommodation here in our hotel for free.
For the past 5 years of service, it is the first time an awful incident such as this happened thus, we are very thankful to hear from you. We assure you that this will never happen again.
We hope that this proposal will completely satisfy you.