October 11, 2001
Ms. Josephina Foronda
Dear Ms. Foronda:
This letter is serve as an acknowledge receipt of you letter of October 9 in which you cancel your purchase order number 25148.
For this cancellation, I am very sorry for the misunderstanding and have taken necessary action regarding this matter to ensure that a problem does not occur again.
Please accept our sincere apology regarding this matter. Your satisfaction is one of our primary concern.
Christine D. Velosa