August 21, 2007
Ms. Rexie D. Santiago
Dilgon St. Makati City
Dear Ms. Santiago:
I would like to inform your good office about the merchandise we order last month with order no. 14524. We already cancel this order because according to your secretary, Ms. Adie Cruz, our order will not be able to deliver on time.
But we are surprised to receive this order yesterday. Frankly speaking, I do not need these merchandises so I want to return it to your office immediately and I will charge your office for transportation. This order contains overrun blouses and shorts. I think Ms. Cruz was not be able to cancel our order.
Please investigate this matter and allow us to return the merchandise as soon as possible. I hope we can settle this matter. We are your customer for the past 5 years so you know me well.
Thank you very much for your usual understanding.
Very truly yours,
Ethelyn L. Navarro