January 28, 2000
Ms. RubyRose D. Tarosa
Dear Ms. Tarosa
This is in reference with the washing machine we bought at your center two days ago. It was in the good condition when your salesman demonstrated to us. But yesterday when we use the washing machine, we are not able to press the button to drain the water. I think the washing machine is defected.
I already called your service center and told me that they will repair our washing machine. I am writing to request you to replace my defective washing machine with new one. I have been your customer for the past three years since we transferred in this city and always purchased electrical item from your store.
I know that you will investigate this matter and help me to get new item. I hope for your kind consideration and I hope to hear you at earliest possible time.
Rebecca L. Macabenta