Sample Apology Letter – Unable to Ship Goods

October 7, 2003

Mr. Leonardo S. Ruiz
Panay St. Pasay City

Dear Mr. Ruiz:

We regret to inform you that we will not be able to ship the good for your purchase order number ST0451 as scheduled due to power failure.  We do anticipate our production resuming October 12 and will be able to fill orders as of October 15.

Thank you for your understanding.

Very truly yours,

Richelle B. Samaniego

Defective Merchandise Apology Letter

April 15, 2001

Ms. Akane Sy
E. Rodriguez St.
Abucay, Bataan

Dear Ms. Sy:

Thank you very much for telling us about your unfortunate experience with our house furnishings department.  You have done us a favor in bringing this matter promptly to our attention.

The whole affair was inexcusable, so we are not going to try to make excuses, but you will, we believe, be interested in the following rather unusual facts.

The secretary who waited on you had been given his notice of dismissal two weeks before, and the day he waited on you was his last day with our firm.  He has admitted that he deliberately sent you the faulty linoleum in order to cause trouble or the firm.

We are, of course, sending immediately for the defective merchandise, and we shall see that your order is filled in a satisfactory manner.  In fact, I am giving it my personal attention.

Please accept our apologies for the inconvenience caused you.

Very truly yours,

Melvin Carlos