April 15, 2001
Ms. Akane Sy
E. Rodriguez St.
Dear Ms. Sy:
Thank you very much for telling us about your unfortunate experience with our house furnishings department. You have done us a favor in bringing this matter promptly to our attention.
The whole affair was inexcusable, so we are not going to try to make excuses, but you will, we believe, be interested in the following rather unusual facts.
The secretary who waited on you had been given his notice of dismissal two weeks before, and the day he waited on you was his last day with our firm. He has admitted that he deliberately sent you the faulty linoleum in order to cause trouble or the firm.
We are, of course, sending immediately for the defective merchandise, and we shall see that your order is filled in a satisfactory manner. In fact, I am giving it my personal attention.
Please accept our apologies for the inconvenience caused you.
Very truly yours,