Mr. Noli de Castro
Blk. 2 Lot 12  San Catalina Subd.
Cubao, Quezon City

Dear Mr. Castro:

We would like to apologize for the not receiving your garments in three days time.

Usually, order for printed garment takes almost ten days for delivery and our salesmen have been instructed to so inform the customers.  Apparently you were not aware that it would take that long and we are certainly sorry for this slip.

However, your printed garments are ready and will be sent to you at once.  You should receive it about the same time as this letter.

Once again, forgive us for the inconvenience and annoyance.  We hope that you will enjoy using our product.

Truly yours,

Rebecca D. Alegre

Mr. Andy Park
Siongco Subd
Omboy, Abucay, Bataan

Dear Mr. Park:

I am sorry for disturbing your peaceful sleep last night. My nephew has visited us and conducts a dance party for his friends.  They enjoy loud music. I should tell them to keep the volume low so as not to disturb you.

Please do not hesitate to tell us if you find us causing annoyance in anyway.  I can assure you of full neighborly cooperation and good will.

Again, I am sorry for the trouble caused to you.

Yours truly,

Mrs. Leonida Regreto

Melissa Herrera
Rich Town Subd.
Samal, Bataan

Dear Ms. Herrera:

I am really sorry for not meeting you yesterday afternoon in your office in spite of your reminder over the phone. Some urgent work came in at the last minute.

I had been looking forward to this meeting since long and to revive the thrill of good days together. I just hope that you will accept my heart felt apologies for not meeting you to circumstances beyond my control.

I shall very much appreciate it, if you could fix up another meeting between us, of course at your convenience.

Sincerely yours,

Mary Anne Cruz

Mr. Estelita M. Navarro
President
PMG Enterprise
Balanga City, Bataan

Dear Ms. Navarro:

I would like to make an apology for the inconveniences and difficulties we have made.

We are deeply bothered that this issue has caused so much distress to you.  After much review, we have discovered the cause of the issue due to recent internal system update.

Our team is already working on solutions that will prevent common problems from occurring in the future. Our process will be stronger than ever because we provides company training sessions and installing new back-up systems

We are providing 2 months worth of service free of charge to show our deep gratitude for your continued support.

Please feel free to talk to us if you have any question regarding this matter.

Sincerely,

Ruffa M. Escalante

Mr. Leonardo S. Ruiz
Panay St. Pasay City

Dear Mr. Ruiz:

We regret to inform you that we will not be able to ship the good for your purchase order number ST0451 as scheduled due to power failure.  We do anticipate our production resuming October 12 and will be able to fill orders as of October 15.

Thank you for your understanding.

Very truly yours,

Richelle B. Samaniego

Ms. Akane Sy
E. Rodriguez St.
Abucay, Bataan

Dear Ms. Sy:

Thank you very much for telling us about your unfortunate experience with our house furnishings department.  You have done us a favor in bringing this matter promptly to our attention.

The whole affair was inexcusable, so we are not going to try to make excuses, but you will, we believe, be interested in the following rather unusual facts.

The secretary who waited on you had been given his notice of dismissal two weeks before, and the day he waited on you was his last day with our firm.  He has admitted that he deliberately sent you the faulty linoleum in order to cause trouble or the firm.

We are, of course, sending immediately for the defective merchandise, and we shall see that your order is filled in a satisfactory manner.  In fact, I am giving it my personal attention.

Please accept our apologies for the inconvenience caused you.

Very truly yours,

Melvin Carlos