October 22, 2007
Ms. Leny R. Santos
RME Construction Firm
Ruiz St. Sta. Cruz, Manila
Dear Ms. Santos:
We are sorry that the shipment of merchandise with purchase no. 211 that you received last October 20, 2007 was damage. We know you disappointment and appreciate the inconveniences this must have caused your company.
Customer has to right to demand whenever that the product we shipped did not meet the very high standards have come to expect.
We already brought in additional staff to speed up the production of a replacement order and guarantee its delivery by the end of this week. Also, we ask our shipper to pick up the defective merchandise prior to delivery of the new shipment so that you are able to free up your warehouse space.
I apologize for our mistake and regret any inconvenience. I assure you that it will never happen again and promise to deliver only the highest quality standards of our merchandise.
Thank you for usual understanding.
Sincerely,
Michael Tan
General Manager