September 12, 2003
Ms. Amor D. Powers
Punta Verde Manila
Dear Ms. Powers:
We are sincerely sorry for what happen to our shipment. We understand your disappointment about what happened and found out that our purchaser had error delivering your merchandise. We already shipped the right merchandise with purchase order no. 4125 and expect to receive this merchandise tomorrow morning.
The merchandise we shipped did not meet your expectation that is why we promise that it will not happen again. We also make our merchandise meet the highest standard in the future because we want to delivers the best.
We also hired additional staff to check and guarantee that our merchandise will be on highest quality and ships it correctly. Again, I apologize for our mistake and regret any inconvenience caused as a result.
Please let me know if there is anything else we can do to minimize your inconvenience regarding this matter.
Very truly yours,
Claudia L. Buenavista