Sample Adjustment Letter – Aircon dissatisfaction

February 3, 2001

Ms. Alma D. Alcantara
EDP Enterprise
Pasay, Paranaque

Dear Mrs. Alcantara:

We are sorry to hear about the poor performance of your new airconditioning unit.

We suggest that you explain the dissatisfaction you are having to our air-conditioner technical whom we are sending to your place.

We are always glad to be of service to you.


Jenlyn M. Tapang